Bilingual Customer Service Specialist 2 - Remote (Spanish)

State of Washington Office of Administrative Hearings; Olympia (WA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

In-house training and professional dev

Healthy work/life balance, remote work

Comprehensive benefits package

Job summary

The Office of Administrative Hearings (OAH) in Olympia, WA, seeks a non-permanent Customer Service Specialist 2 (CSS2). The role emphasizes bilingual English/Spanish communication and delivering direct customer service across multiple channels.

Responsibilities include handling calls, guiding users through OAH processes, and supporting adjudicative activities. Remote work is eligible with occasional onsite reports within Washington state.

Qualifications

• Option 1: Four (4) years of experience providing assistance to customers regarding inquiries, complaints or problems.
• Option 2: An Associate's degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems.
• Option 3: A Bachelor's degree.
• If applying as a bilingual candidate, you must also be able to read, write, speak, and comprehend in both English and Spanish.

Responsibilities

• Act as the first point of contact for callers and help them access OAH services.
• Remain professional, empathetic, and neutral while handling high call volumes.
• De-escalate difficult interactions using active listening and calm communication.
• Respond to calls, emails, and other contacts within established timelines and standards.
• Record case notes in PRISM and complete required surveys.
• Provide guidance on OAH digital tools and external resources.

Skills

Customer service

Bilingual communication

Active listening

Written communication

Problem solving

Education

Associate's degree

Bachelor's degree

4 years customer support experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Office of Administrative Hearings (OAH) in Olympia, WA, seeks a non-permanent Customer Service Specialist 2 (CSS2). The role emphasizes bilingual English/Spanish communication and delivering direct customer service across multiple channels.

Responsibilities include handling calls, guiding users through OAH processes, and supporting adjudicative activities. Remote work is eligible with occasional onsite reports within Washington state.