Bilingual Licensed Insurance Service Specialist

AAA-The Auto Club Group; Kendall (FL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

AAA membership

401(k) plan

Health insurance

Paid time off

Job summary

The Auto Club Group in Kendall, FL is seeking a Field Insurance Service Representative to assist members with policies, payments, renewals, and product inquiries. This role blends service, problem-solving, and sales support to help members protect what matters most while promoting ACG's insurance and membership products.

Responsibilities include responding to inquiries, processing applications and renewals, quoting insurance products, and handling payments.

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Participate in team service efforts and help deliver consistent, customer-focused support.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.

Skills

Customer service

Communication

Insurance knowledge

Sales support

Education

High School Diploma or equivalent

Tools

PPS

POS

IMS

IPM

Microsoft Office

Job description

The Auto Club Group in Kendall, FL is seeking a Field Insurance Service Representative to assist members with policies, payments, renewals, and product inquiries. This role blends service, problem-solving, and sales support to help members protect what matters most while promoting ACG's insurance and membership products.

Responsibilities include responding to inquiries, processing applications and renewals, quoting insurance products, and handling payments.