Field Insurance Service Rep – Customer & Policy Support

AAA-The Auto Club Group

Naples (FL)

On-site

USD 32,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

AAA membership benefits

Adoption assistance

Job summary

The Auto Club Group is actively seeking a Field Insurance Service Representative in Naples, FL to support members with insurance policies, payments, renewals, and product inquiries. The role blends service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.

Key responsibilities include customer service and member support, insurance servicing, sales referrals, and managing payments and renewals, with a

Qualifications

High School Diploma or equivalent is required.
Current Property & Casualty Insurance license is required.
Ability to qualify for and maintain state licenses and appointments to sell/service Auto Club Group products.
Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, and related tasks.
Provide insurance product quotes, apply underwriting rules and discounts, complete sales, and promote additional products and referrals.
Process insurance and membership payments, conduct retention calls, and handle delinquent memberships.