Bilingual Licensed Insurance Customer Service - Spanish

State Farm Insurance Companies; Albuquerque (NM); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Base pay: $17–$20/hour

Bonus

Paid time off

Paid training for licenses

Office snacks

Growth opportunities

Job summary

State Farm Insurance Companies is seeking a bilingual (Spanish) Licensed Insurance Customer Service Representative for an in-office role in Albuquerque, NM. Active Property and Casualty license required.

You will establish customer relationships, answer inquiries about coverage, billing and eligibility, and educate clients on insurance options with a service-first mindset. This role emphasizes teamwork, accurate processing, and timely reporting while supporting agency growth and maintaining

Qualifications

• Must have an active Property & Casualty license.
• Life and Health license (must be able to obtain)
• Must be able to commute to the Albuquerque, NM agency (in-office)

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a needs-based review process to educate customers about insurance options
• Maintain a strong work ethic and daily commitment to success

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Multi-task

Detail oriented

Self-motivated

Team-player

Problem solving

Job description

Bilingual Licensed Insurance Customer Service - Spanish

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Albuquerque, NM. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Base Pay $17 - $20/hour depending on licensing and experience
• Bonus
• Paid time off (personal/sick days and vacation)
• Paid training for Life and Health license
• Office snacks, company luncheons and dinners
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license or Personal Lines license (required)
• Life and Health license (must be able to obtain)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.