Bilingual Dispatch & Customer Service Pro

Ozinga; Chicago (IL); On-site; USD 52,000 - 64,000; Full time

Job summary

Ozinga is looking for a bilingual Dispatch & Customer Service Representative to coordinate timely concrete deliveries from plant locations to job sites. The role involves computerized dispatching of company trucks and tendering loads to outside carriers, while delivering excellent customer service in both Spanish and English.

The position requires at least 3 years of relevant experience and strong multitasking, math, and communication skills, working in a fast-paced environment.

Qualifications

• Minimum 3 years of work experience, preferably in the concrete or construction industry.
• Ability to speak and write in both Spanish and English.
• Strong multitasking, math, and communication skills.

Responsibilities

• Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
• Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
• Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
• Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
• Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.

Skills

Bilingual Spanish-English

Multitasking

Communication

Math

Dispatch systems

Job description

Ozinga is looking for a bilingual Dispatch & Customer Service Representative to coordinate timely concrete deliveries from plant locations to job sites. The role involves computerized dispatching of company trucks and tendering loads to outside carriers, while delivering excellent customer service in both Spanish and English.

The position requires at least 3 years of relevant experience and strong multitasking, math, and communication skills, working in a fast-paced environment.