Bilingual Korean Medical Call Center Agent

Orthopedic Associates of; Englewood Cliffs (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

Englewood Orthopedic Associates is seeking a Korean-speaking Call Center Representative for our Englewood Cliffs location. The role focuses on handling a heavy flow of patient calls, assisting with scheduling and general inquiries, and documenting interactions accurately.

The ideal candidate has medical customer service or call center experience, strong data entry skills, and excellent communication in Korean and English.

Qualifications

• Medical customer service or call center experience required
• Familiarity with medical terminology is a plus
• Excellent verbal and written communication skills
• Strong data entry and multitasking abilities

Responsibilities

• Answer incoming high-volume patient calls and assist with scheduling and inquiries
• Respond to questions and resolve issues in a professional and timely manner
• Perform accurate data entry
• Communicate with patients, colleagues, and departments to ensure smooth operations
• Schedule patient appointments and discuss responsibilities such as co-pays

Skills

Bilingual proficiency

Data entry

Communication skills

Medical terminology

Job description

Englewood Orthopedic Associates is seeking a Korean-speaking Call Center Representative for our Englewood Cliffs location. The role focuses on handling a heavy flow of patient calls, assisting with scheduling and general inquiries, and documenting interactions accurately.

The ideal candidate has medical customer service or call center experience, strong data entry skills, and excellent communication in Korean and English.