Korean-Speaking Call Center Representative

Automatic Data Processing, Inc.; Englewood Cliffs (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

ENGLEWOOD ORTHOPEDIC ASSOCIATES is seeking a Korean-speaking Call Center Representative to handle a high volume of patient calls, assist with scheduling, and address inquiries in Englewood Cliffs, NJ. The role demands accurate data entry, clear communication, and adherence to office procedures.

The position is full-time in a call center environment, reporting to the Team Lead, with duties covering appointment coordination, patient cost discussions, and documentation for physicians.

Qualifications

• Bilingual proficiency is highly desired.
• Previous experience in medical customer service or call center environment required.
• Knowledge of medical office procedures, medical insurances, and medical terminology is an asset.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong data entry skills with attention to detail.

Responsibilities

• Answer incoming heavy volume of calls from patients and provide assistance with scheduling or general inquiries.
• Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner.
• Perform data entry tasks accurately and efficiently.
• Communicate effectively with patients, colleagues, and other departments to ensure smooth operations.
• Schedule patient appointments as appropriate.
• Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc.
• Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc.).
• Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment.
• Document all add-on requests.
• Prepare documentation as requested by a physician, including, but not limited to: Third party forms (e.g. disability, FMLA, return to school, etc.) IME reports and other correspondence.
• Direct patients, as appropriate.
• Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule.
• Process incoming mail for assigned physician(s).
• Advise requesting attorneys of cost for narrative reports and other special services: Bill the fees for these special services
• Track payment and completion of special reports.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Clear all messages before end of work day.
• Maintain knowledge of company policies, procedures, and products/services
• Handle customer complaints or escalations with empathy and professionalism
• Team player is a key for this role.

Skills

Korean language

Call center experience

Data entry

Medical terminology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Korean-Speaking Call Center Representative

Practice Management Full-Time - PTO Accrual Englewood Cliffs, NJ, US

Salary Range: $20.00 To $25.00 Hourly

ENGLEWOOD ORTHOPEDIC ASSOCIATES

JOB DESCRIPTION

Department: Call Center

Title: Korean-Speaking Call Center Representative

Location: Englewood Cliffs

Reports to: Team Lead

Duties and Responsibilities:

• Answer incoming heavy volume of calls from patients and provide assistance with scheduling or general inquiries
• Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
• Perform data entry tasks accurately and efficiently
• Communicate effectively with patients, colleagues, and other departments to ensure smooth operations
• Schedule patient appointments as appropriate.
• Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc.
• Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc.).
• Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment.
• Document all add-on requests.
• Prepare documentation as requested by a physician, including, but not limited to:
• Third party forms (e.g. disability, FMLA, return to school, etc.)
• IME reports and other correspondence.
• Direct patients, as appropriate.
• Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule.
• Process incoming mail for assigned physician(s).
• Advise requesting attorneys of cost for narrative reports and other special services:
• Bill the fees for these special services
• Track payment and completion of special reports.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Clear all messages before end of work day.
• Maintain knowledge of company policies, procedures, and products/services
• Handle customer complaints or escalations with empathy and professionalism
• Team player is a key for this role.

Job Qualifications, Education and Experience:

• Work as a team member within the patient services department and all other departments.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Establish and maintain effective working relationships.
• Effectively cope with typical job stress.
• Document work processes as required.
• Other duties as assigned.
• Bilingual proficiency is highly desired
• Previous experience in medical customer service or call center environment required
• Knowledge of medical office procedures, medical insurances, and medical terminology is an asset
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong data entry skills with attention to detail