Bilingual Korean Customer Experience Agent

Frontline Consulting Services (FCS) Inc; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Hospit

401(k) Retirement Plan Pre-tax and R%-

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Frontline Consulting Services (FCS) Inc seeks a Customer Experience Agent to be the first point of contact for Medicare Advantage members. You will deliver empathetic, efficient service, resolving benefits and enrollment questions while collaborating with internal teams for complete resolution.

This full-time onsite role in Northwest Houston requires bilingual English/Korean fluency and a strong customer-service mindset to build trust and improve member experiences.

Qualifications

• Must have or be pursuing a Bachelor's degree.
• Experience in customer service roles preferred.
• Fluency in English and Korean required.

Responsibilities

• Respond to inbound inquiries from Medicare Advantage members with accurate, timely, warm support.
• Navigate benefits, claims, enrollment, and clinical services issues ensuring full resolution with internal teams.
• Demonstrate a customer-first mindset—listen, de‑escalate, and provide personalized support.

Skills

Customer service

Bilingual

Spanish

Korean

Call center

Health insurance

Healthcare

Microsoft Office

Bachelor's degree

Education

Bachelor's Degree

Job description

For this position, we are looking for someone who can speak both English and Korean fluently

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for Americas seniors. We prioritize preventive care while leveraging data and technology through the Client Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each members complete health history, we ensure better care at a lower costdelivering the highest value to those who need it most.

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston, TX 77379.

-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.

-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members needs while collaborating with internal teams to ensure full resolution.

-Embody a customer-first mindset by actively listening to needs, de‑escalating concerns, and providing personalized, compassionate support.

-Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.

-Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.

-Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

Skills

Customer service, Bilingual, Spanish, Korean, spanish fluency, spanish bilingual, Call center, Health insurance, healthcare, microsoft office, bachelors degree

Additional Skills & Qualifications

Bachelors Degree and have worked their way through college in a part time job or had an internship - would be a nice to have.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.