Customer Service Representative - Korean Speaking

Brio Water Technology; Glendale (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to thrive in a fast-paced, high-volume call center environment. The role involves assisting customers with troubleshooting, setup, and issue resolution while managing claims and escalations.

The ideal candidate will be detail-oriented, energetic, and capable of handling a high volume of interactions, with opportunities for career growth within Brio.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Familiarity with e-commerce customers is a plus.
• Comfortable multitasking and managing multiple priorities.

Responsibilities

• Handle high-volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty-related requests.
• Resolve customer concerns with a strong focus on customer satisfaction.

Skills

Fluent in Korean and English

Detail-oriented

Effective communication

Problem-solving

Customer service

Multitasking

Tools

Salesforce

ERP systems (Sage preferred)

Excel

Word

Outlook

Job description

About the role

We’re looking for a Korean-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Korean and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you’ll do

• Handle highvolume inbound calls and providetimely, professional support

• Assistcustomers withproduct setup, troubleshooting, and technical guidance

• Processclaims, replacements, and warrantyrelated requests

• Resolve customer concerns with a strong focus oncustomer satisfaction and retention

• Accurately document interactions and updates in internal systems

• Identifyopportunities toupsell products or services(no commission, bonus incentives available)

• Collaborate with internal teams to ensure smooth resolution of customer issues

• Maintain a positive,solution-orientedattitude in a fast-pacedenvironment

Qualifications

• 1–2+ years ofcall center or high-volume customer service experience

• Experience supportinge-commerce customersis a plus

• Familiarity withERP systems (Sage preferred)is a plus

• Experience usingSalesforce or similar CRM toolsis a plus

• Strong communicationskills with abubbly, personable, and professional demeanor

• Ability to handleconstructive feedbackand continuously improve performance

• Highlydetail-orientedwith strong organizational and follow-up skills

• Comfortable multitasking and managing multiple priorities

• Basic computer skills (Excel, Word, Outlook)

• Reliable attendance and strong work ethic

What we’re looking for

• Someone who genuinely cares about thecustomer experience

• A team player who bringspositive energyto the workplace

• A quick learner who can adapt to new systems and processes

• A self-starter who can work independently while staying aligned with team goals

• Someone interested inlong-term growth opportunitieswithin Brio

Pay

• $24.00 per hour

• Performance-based bonus incentives tied to sales and customer outcomes

• Opportunity forcareer growth and advancementwithin the company

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!