Bilingual Japanese CSR - Real Estate Support (Part-Time)

Staffmark Group; Arlington Heights (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Staffmark Group in Arlington Heights, IL is seeking a Japanese bilingual Customer Service Representative for a part-time role. The position focuses on client communications, managing service apartments, and coordinating day-to-day administrative operations to ensure high client satisfaction.

The role requires strong Japanese and English communication, proficiency with Microsoft Office, and CRM maintenance. Schedule includes 35 hours per week with a 1-hour unpaid lunch and opportunities for

Qualifications

• Proficient in business-level Japanese and English (strong bilingual communication skills).
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and basic computer skills.
• Strong overall communication skills with the ability to handle professional correspondence via phone, email, and in-person interactions.
• Customer service experience, particularly within Japanese or Japanese-affiliated corporate environments in Japan or the United States.

Responsibilities

• Assist with setting up utilities for clients.
• Support clients who encounter issues with their housing accommodations.
• Follow up with clients approaching a lease renewal contract within 90 days.
• Update CRM systems and Excel spreadsheets to accurately manage client statuses.
• Coordinate client seminars and events.
• Support clients through the property move-in process.
• Communicate with new clients and provide advice via phone or web conference.
• Negotiate with property owners on behalf of clients.
• Maintain strong relationships with corporate clients.
• Manage daily operations for service apartments.
• Support other team members and collaborate on departmental goals.
• Perform general office administration duties as needed, alongside other customer service care tasks assigned by management.

Skills

Bilingual Japanese/English

Tools

Microsoft Office

Job description

Staffmark Group in Arlington Heights, IL is seeking a Japanese bilingual Customer Service Representative for a part-time role. The position focuses on client communications, managing service apartments, and coordinating day-to-day administrative operations to ensure high client satisfaction.

The role requires strong Japanese and English communication, proficiency with Microsoft Office, and CRM maintenance. Schedule includes 35 hours per week with a 1-hour unpaid lunch and opportunities for