Customer Service Representative

A-STAFFING, INC.; Arlington Heights (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A-STAFFING, INC. is seeking a customer service-oriented professional in Arlington Heights, IL to manage client relations for service apartments. The role involves assisting with utilities setup, addressing housing issues, and ensuring a high standard of client care.

The position requires business-level Japanese and English, proficiency in Microsoft Office, and prior customer service experience. You will support the team in CRM maintenance, client communications, and coordination of seminars and

Qualifications

• Proficient in business level Japanese and English.
• Customer Service experience required.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Assist setting up utilities for clients.
• Support clients with housing issues.
• Follow up with clients on renewals (90 days prior).
• Update CRM and Excel spreadsheets to manage client status.
• Coordinate seminars and assist clients moving into properties.
• Communicate with new clients via phone or web conference.
• Negotiate with property owners on behalf of clients.
• Maintain relationships with corporate clients.
• Manage daily service apartment duties.
• Support other team members and perform general admin duties.

Skills

Bilingual Japanese-English

Customer Service

Communication

Tools

Microsoft Office

Job description

• Customer Service
• Service Apartment Management
• General Administration
• Assist setting up utilities for our clients.
• Support clients who have issues with their housing.
• Follow up with clients who will have renewal contract in 90 days
• Update CRM and Excel spread sheet to manage client status.
• Coordinate seminars.
• Support clients to move into the property
• Communicate with new clients and give advice via phone or web conference.
• Negotiate with property owners on behalf of clients.
• Maintain good relationship with corporate clients.
• Manage the Service Apartment daily duties.
• Support other team members.
• Perform office administration duties as needed.
• Other customer service care duties.
• Other tasks assigned by the Manager.

Regular Work Schedule: 9 am - 5 pm, Mondays - Fridays (including non-paid 1 hour lunch break)

• Proficient in business level Japanese and English
• Microsoft Office (Excel, Word, PowerPoint, Outlook) and other basic computer skill
• Communication skill
• Customer Service experience