Bilingual IT Support Specialist — Mandarin & English

GenScript USA Inc.; Piscataway Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

GenScript USA Inc. is looking for an IT Support Specialist in Piscataway Township, New Jersey. The role involves being the initial contact for users facing IT issues, ensuring prompt resolution or appropriate delegation of requests.

The ideal candidate will have an Associate’s degree, excellent communication skills in both Mandarin and English, and strong customer service abilities. Join a leading biotech firm committed to continuous improvement in IT services.

Qualifications

• Excellent communication skills, able to read, write, and speak in Mandarin and English.
• Strong customer service skills essential.
• Familiarity with computer hardware and software is a plus.

Responsibilities

• Act as the initial point of contact for all IT-related inquiries.
• Log, classify, and delegate IT requests appropriately.
• Maintain a library of reported issues and solutions.
• Collect user feedback to improve IT services.

Skills

Communication skills

Customer Service

Knowledge of computer hardware and software

Mandarin language proficiency

Education

Associate’s degree or above

Job description

GenScript USA Inc. is looking for an IT Support Specialist in Piscataway Township, New Jersey. The role involves being the initial contact for users facing IT issues, ensuring prompt resolution or appropriate delegation of requests.

The ideal candidate will have an Associate’s degree, excellent communication skills in both Mandarin and English, and strong customer service abilities. Join a leading biotech firm committed to continuous improvement in IT services.