Technical Support Administrator (Bilingual)

Jacintoport International; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(K) Retirement Saving Plan w/ EMPlo

Medical, Dental & Vision insurance

Tuition Reimbursement

Life Insurance

Supplemental Medical Coverage

Paid Time Off

Parental Leave

Paid Holidays

Employee Assistance Program

Flexible Spending Accounts

Job summary

Seaboard Marine is seeking an IT Help Desk/Support Technician in Houston to provide desktop and network support for employees across multiple sites, including outport facilities in Central America. The role requires troubleshooting, software/hardware installation, and coverage for nights and weekends.

Strong English skills and willingness to travel between terminal locations are essential. The candidate should have a 2-year IT-related degree or 3 years of IT experience, familiarity with Windows

Qualifications

• Two (2) years' college degree in IT or a minimum 3 years of relative Information Technology work experience
• Three (3) years of experience in Microsoft Windows XP or Windows 7
• Intermediate PC Knowledge
• Proficient with computer software and hardware installation, upgrades and repairs
• Proficiency at intermediate level of Microsoft applications
• Possess basic hand held computer, AS400 and typing experience
• Ability to communicate (read and write) effectively in English in a business environment
• Ability to communicate (speak, read, and write) effectively in English and Spanish at an intermediate to advanced level in a business environment
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7
• Ability to move across the different locations within the Terminal facilities in all weather conditions
• Ability to think logically and follow procedures and instructions
• Ability to analyze and solve problems in a constantly changing environment
• Self starter with ability to perform under pressure
• Excellent communications, analytical, problem solving, and time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job

Responsibilities

• Primarily responsible for providing desktop and network support to employees by identifying, troubleshooting and resolving technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Provides technical support and training to domestic and outport facilities, including, but not limited to Honduras, Costa Rica, Nicaragua, and Guatemala
• Assists with Servers and LAN Operations
• Supports and troubleshoots problems with wireless infrastructure and wireless devices
• Insures proper data backups are performed
• Responds to telephone calls, e-mails and personnel requests for technical support
• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Other special projects as assigned by Management

Skills

Desktop & network troubleshooting

English communications

Hardware installation & repairs

Problem solving

Bilingual English/Spanish

Overtime willingness

Team collaboration

Education

Two-year IT college/Associate degree

Tools

Windows XP/7

AS/400

Hand-held devices

Job description

Long-term employment with opportunities for growth.

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:

This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand-held devices, peripherals, software, network, wireless infrastructure and wireless devices). The requirements listed below are representative, but not necessarily a complete list, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Please note applications out of the geographic region for position applied will not be considered.

SUPERVISION RECEIVED AND EXERCISED:

This position works under immediate supervision and reports to Regional IT Manager. Employee relies on instructions and pre-established guidelines to perform the functions of the job. This position does not exercise supervision over any position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary

• Primarily responsible for providing desktop and network support to employees by identifying, troubleshooting and resolving technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Provides technical support and training to domestic and outport facilities, including, but not limited to Honduras, Costa Rica, Nicaragua, and Guatemala
• Assists with Servers and LAN Operations
• Supports and troubleshoots problems with wireless infrastructure and wireless devices
• Insures proper data backups are performed
• Responds to telephone calls, e-mails and personnel requests for technical support

Secondary

• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Other special projects as assigned by Management

QUALIFICATIONS/ABILITIES:

• Two (2) years' college degree in IT or a minimum 3 years of relative Information Technology work experience
• Three (3) years of experience in Microsoft Windows XP or Windows 7
• Intermediate PC Knowledge
• Proficient with computer software and hardware installation, upgrades and repairs
• Proficiency at intermediate level of Microsoft applications
• Possess basic hand held computer, AS400 and typing experience
• Ability to communicate (read and write) effectively in English in a business environment
• Ability to communicate (speak, read, and write) effectively in English and Spanish at an intermediate to advanced level in a business environment
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts
• Ability to think logically and follow procedures and instructions
• Ability to analyze and solve problems in a constantly changing environment
• Self starter with ability to perform under pressure
• Excellent communications, analytical, problem solving, and time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
• Ability to communicate (read and write) effectively in a business environment
• Ability to think logically and follow procedures and instructions
• Excellent problem-solving and time-management skills

PHYSICAL/ REQUIREMENTS:

• While performing the duties of this job, the employee is continuously required to use hands and fingers
• The employee alternately and frequently is required to talk and/or hear, sit, stand and walk
• Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

CONDITIONS:

• Work is performed primarily in office
• Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
• The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
• May be required to work on holidays and weekends as necessary
• The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area

SAFETY REQUIREMENTS:

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

DISCLAIMER:

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [e-mail]
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.