Bilingual IT Support Center Agent - Remote

The University of Texas at Austin; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive health benefits

Paid vacation and holidays

Tuition assistance

Professional development resources

Access to UT libraries and discounts

Job summary

The University of Texas at Austin – Enterprise Technology, Customer Support, seeks a Support Center Representative in Austin, TX. The role provides first-level contact for IT and business service inquiries, with a focus on courteous, professional customer interactions to resolve issues and fulfill requests.

The position offers flexible work arrangements including remote work within the United States, a typical 40-hour week, and opportunities for training and growth within UT Austin's technology

Qualifications

• Fluent in Spanish.
• Two or more years of experience in a customer service environment.
• Passion for helping people using excellent verbal and written communication skills.
• Ability to work in a fast-paced, ever-changing environment.
• Demonstrated communication by phone and in person.
• Demonstrated ability to handle difficult situations and customers.
• Some knowledge of information technology concepts.
• Analytical and troubleshooting skills.
• Ability to follow procedures and escalation paths.
• Initiative and ability to resolve issues independently.
• Ability to manage multiple priorities and follow through to completion.

Responsibilities

• Serve as the first-level contact, providing incident handling and request fulfillment for IT and business services.
• Greet customers courteously and professionally.
• Listen to customer needs and demonstrate empathy.
• Act as liaison between customers and internal staff for issue interpretation and routing.
• Maintain communications with customers during resolution.

Skills

Spanish fluency

Customer service

Verbal and written communication

Troubleshooting

Multitasking

Job description

The University of Texas at Austin – Enterprise Technology, Customer Support, seeks a Support Center Representative in Austin, TX. The role provides first-level contact for IT and business service inquiries, with a focus on courteous, professional customer interactions to resolve issues and fulfill requests.

The position offers flexible work arrangements including remote work within the United States, a typical 40-hour week, and opportunities for training and growth within UT Austin's technology