IT Help Desk Support Technician (Hybrid)

centretechnologies; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid Work Options

Medical, Dental, Vision Insurance

401(k) with employer match

Job summary

centretechnologies is looking for a Tier 1 Help Desk Support Technician to join our expanding team in Austin, Texas. The role involves troubleshooting various IT infrastructure technologies, managing problem escalations, and delivering high-quality customer service.

We offer hybrid work options, competitive benefits like medical and 401(k), and a collaborative environment for growth. Previous experience in IT and strong communication skills are essential.

Qualifications

• 2+ years experience in an IT related field.
• Knowledge of Windows 7/8/10 and Microsoft Office suite.
• Understanding of basic network concepts and Desktop Deployment.

Responsibilities

• Implement and support IT Infrastructure technologies.
• Manage deployment of equipment per technology policies.
• Prepare and deliver complete documentation for all projects.

Skills

Problem management

Excellent troubleshooting

Written/verbal communication

Customer service skills

Time management

Education

2+ years experience in IT

Bachelor’s Degree

High School Degree

Tools

Microsoft Office Suite

Windows Administration tools

Virtualization tools

Job description

centretechnologies is looking for a Tier 1 Help Desk Support Technician to join our expanding team in Austin, Texas. The role involves troubleshooting various IT infrastructure technologies, managing problem escalations, and delivering high-quality customer service.

We offer hybrid work options, competitive benefits like medical and 401(k), and a collaborative environment for growth. Previous experience in IT and strong communication skills are essential.