Bilingual IT Ops Engineer (L2) - 24/7 Warehouse IT

iSoftStone; Whitestown (IN); On-site; USD 30,000 - 76,000; Full time

Job summary

iSoftStone is seeking an IT Operations Engineer (L2) to support warehouse and office IT operations in Whitestown, Indiana. The role requires advanced troubleshooting, infrastructure support, and 24/7 operational reliability in a warehouse setting.

Candidates must be fluent in Chinese and able to work with warehouse staff, vendors, and regional IT teams. Key duties include network troubleshooting, device imaging, asset management, and documentation, with after-hours availability as needed.

Qualifications

• Five+ years of IT support or IT operations experience.
• Experience in e-commerce with warehouse, logistics, manufacturing, or retail environments.
• Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.
• Familiar with TCP/IP, DNS, DHCP, VLAN, Wi‑Fi, and troubleshooting tools.
• Experience with ticketing systems and IT service management processes.
• Strong troubleshooting, communication, and documentation skills.
• Ability to support shift-based or after-hours operations when required.

Responsibilities

• Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.
• Troubleshoot hardware, software, system performance, and operating system issues.
• Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.
• Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.
• Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.
• Support conference room and video meeting equipment.
• Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.
• Support IT asset management, SOP creation, documentation, and operational process improvement.
• Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.

Skills

Troubleshooting

Communication

Documentation

Shift support

Tools

Windows OS

Printers

Handheld devices

Networking

Job description

iSoftStone is seeking an IT Operations Engineer (L2) to support warehouse and office IT operations in Whitestown, Indiana. The role requires advanced troubleshooting, infrastructure support, and 24/7 operational reliability in a warehouse setting.

Candidates must be fluent in Chinese and able to work with warehouse staff, vendors, and regional IT teams. Key duties include network troubleshooting, device imaging, asset management, and documentation, with after-hours availability as needed.