Bilingual Service Desk Specialist - Spanish/English

Insight; Chandler (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Insight in Chandler, AZ is seeking a Service Desk Representative fluent in English and Spanish to support desktop hardware, software, and telecom equipment. The role serves as the front line for Insight Customers, handling inquiries in person, by phone, email, and chat.

You will manage issues through various channels, perform data entry, troubleshoot, and coordinate on-site visits. A two-year degree or equivalent experience and at least one year in a corporate helpdesk are required; Microsoft

Qualifications

• Two-year Associate Degree (field related) or equivalent experience required.
• Minimum one year of helpdesk experience in a corporate environment; two years preferred.
• Comprehensive knowledge of computer hardware/software concepts.
• Familiarity with Microsoft products and network/account management tools.
• Related certifications such as MTA, A+, Network+ are preferred but not required.

Responsibilities

• Handle inbound requests in person, by phone, email, chat, and queue.
• Respond to customer inquiries promptly and professionally.
• Guide end users in proper use of hardware, software, and reference materials.
• Assist with on-site visits as needed and data entry for tracking tickets.
• Troubleshoot hardware/software, password resets, and network issues.
• Collaborate with teammates to identify resolutions and improvements.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Troubleshooting

Education

Two-year Associate Degree or equivalent experience

Tools

Microsoft products

Network/account management tools

Ticketing systems

Client tracking/ticketing databases

Job description

Insight in Chandler, AZ is seeking a Service Desk Representative fluent in English and Spanish to support desktop hardware, software, and telecom equipment. The role serves as the front line for Insight Customers, handling inquiries in person, by phone, email, and chat.

You will manage issues through various channels, perform data entry, troubleshoot, and coordinate on-site visits. A two-year degree or equivalent experience and at least one year in a corporate helpdesk are required; Microsoft