Bilingual Intake Specialist — Welcome & Onboard

Caring for People Services; Hastings (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

Caring for People Services in Hastings, NE seeks an Intake Specialist to manage new client inquiries, coordinate service initiation, and support ongoing needs. You will be the first impression for clients, families, referral sources, and internal staff, guiding Medicaid and private-pay onboarding from referral to day one of services.

You will conduct intake screenings, explain services and pricing, schedule in-home assessments, and ensure a smooth start for every client.

Qualifications

• High school diploma or equivalent.
• 1–3 years in home care, healthcare, intake/admissions, or customer service.
• Fluent in English and Spanish (required).
• Strong verbal and written communication skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Excellent organizational and time management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency (email, data entry, scheduling systems).
• Valid driver’s license and proof of insurance.

Responsibilities

• Serve as the first point of contact for all incoming inquiries (phone, email, referrals).
• Conduct intake screenings to assess client needs, preferences, and service requirements.
• Knowledgeable and able to explain services, care options, and pricing for private pay, VA, and Medicaid clients.
• Coordinate and schedule in-home assessments.
• Facilitate timely and smooth service start for new clients.
• Offer suggestions on ways to simplify and streamline processes to provide optimal customer service.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Caring for People Services in Hastings, NE seeks an Intake Specialist to manage new client inquiries, coordinate service initiation, and support ongoing needs. You will be the first impression for clients, families, referral sources, and internal staff, guiding Medicaid and private-pay onboarding from referral to day one of services.

You will conduct intake screenings, explain services and pricing, schedule in-home assessments, and ensure a smooth start for every client.