Bilingual Intake Specialist & Clinic Navigator

Indiana-Health-Centers,-Inc.; South Bend (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana Health Centers, Inc. is seeking an Intake Specialist to ensure efficient handling of income documentation, front-office tasks, EMRs, and billing. You will greet clients, assist with check-in, schedule appointments, and accurately enter data.

You will determine Medicaid/Medicare eligibility, explain programs, and support daily billing processes. The role requires strong customer service, attention to detail, and teamwork with clinicians and administrative staff to keep the clinic running

Qualifications

• Graduation from a standard high school, or equivalent.
• 1 year of prior experience in an office or health-related position.
• Preferred 2 years prior experience in an office, preferably with IHC or in a community service agency.
• Indiana Navigator license required for Certified Intake Specialist.
• Bilingual required.

Responsibilities

• Greet clients and assist with check-in process.
• Make appointments and educate clients regarding documents needed.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.
• Certified - troubleshoots patients billing and payment questions/issues.
• Certified - drafts payment plans for office/practice manager review and approval.

Skills

Communication skills

Bilingual

Customer service

Team player

Analytical thinking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Electronic Health Records (eCW)

Job description

Indiana Health Centers, Inc. is seeking an Intake Specialist to ensure efficient handling of income documentation, front-office tasks, EMRs, and billing. You will greet clients, assist with check-in, schedule appointments, and accurately enter data.

You will determine Medicaid/Medicare eligibility, explain programs, and support daily billing processes. The role requires strong customer service, attention to detail, and teamwork with clinicians and administrative staff to keep the clinic running