Bilingual Intake Navigator - Medicaid & EMR Expert

Indiana Health Centers, Inc.; Michigan; On-site; USD 22,000 - 33,000; Full time

Job summary

Indiana Health Centers, Inc. seeks an Intake Specialist to support front desk operations, manage income documentation, and assist with billing and EMR tasks. The role involves coordinating scheduling, guiding clients through eligibility processes, and ensuring accurate data entry.

Ideal candidates have strong customer service, the ability to explain Medicaid/Medicare requirements, and comfort working in a busy clinic with team collaboration and performance-driven goals.

Qualifications

• Graduation from a standard high school, or equivalent.
• One year of prior experience in an office or health-related position.
• Preferred two years in an office setting, preferably with IHC.
• Indiana Navigator license required for Certified Intake Specialist.
• Bilingual required.

Responsibilities

• Greet clients and visitors, assist with check-in and scheduling.
• Educate clients on documents needed for service; answer phones.
• Enter and retrieve data; maintain electronic medical records (EMR).
• Assist in daily billing paperwork and completion of batches.
• Determine Medicaid/Medicare eligibility and assist with enrollment.

Skills

Customer service

Data entry

Scheduling

Teamwork

Bilingual

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

eCW

Job description

Indiana Health Centers, Inc. seeks an Intake Specialist to support front desk operations, manage income documentation, and assist with billing and EMR tasks. The role involves coordinating scheduling, guiding clients through eligibility processes, and ensuring accurate data entry.

Ideal candidates have strong customer service, the ability to explain Medicaid/Medicare requirements, and comfort working in a busy clinic with team collaboration and performance-driven goals.