Bilingual Intake Specialist (Spanish/English)

Seattle Injury Law; Puyallup (WA); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Seattle Injury Law in Puyallup, WA is seeking a bilingual Intake Specialist to join our growing team. You’ll be the first point of contact for potential clients, handling calls, visits, and web inquiries with empathy and clarity.

The role requires strong English communication, the ability to guide people through decisions, and calm, confident conversations. Remote candidates will be considered only if exceptional, but in‑office presence is preferred.

Qualifikationen

• Strong English communication, clear and empathetic.
• Bilingual (Spanish/English) is a plus, but not required.
• Empathetic and able to guide clients through decisions.
• Highly organized with strong attention to detail.
• Comfortable with technology and learning new systems.
• Experience in intake or customer service is helpful—training provided.

Aufgaben

• Be the first point of contact for potential clients via calls, walk-ins, and web inquiries.
• Speak with individuals who have often just experienced a traumatic event, providing calm guidance.
• Conduct intake interviews gathering important details accurately and empathetically.
• Clearly explain how the firm can help and what clients can expect moving forward.
• Enter and manage client information in the case management system.
• Coordinate consultations with attorneys and case managers.
• Follow up with potential clients who are still deciding—serving as a reassuring point of contact.
• Represent Seattle Injury Law with warmth, professionalism, and discretion.

Kenntnisse

Strong English communication

Bilingual (Spanish/English)

Empathy

High organization

Tech-savvy

Client-focused

Jobbeschreibung

Seattle Injury Law in Puyallup, WA is seeking a bilingual Intake Specialist to join our growing team. You’ll be the first point of contact for potential clients, handling calls, visits, and web inquiries with empathy and clarity.

The role requires strong English communication, the ability to guide people through decisions, and calm, confident conversations. Remote candidates will be considered only if exceptional, but in‑office presence is preferred.