Intake Specialist – Personal Injury (In-Office Preferred, Bilingual a Plus)

Seattle Injury Law; Puyallup (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Seattle Injury Law in Puyallup, WA is seeking a bilingual Intake Specialist to join our growing team. You’ll be the first point of contact for potential clients, handling calls, visits, and web inquiries with empathy and clarity.

The role requires strong English communication, the ability to guide people through decisions, and calm, confident conversations. Remote candidates will be considered only if exceptional, but in‑office presence is preferred.

Qualifications

• Strong English communication, clear and empathetic.
• Bilingual (Spanish/English) is a plus, but not required.
• Empathetic and able to guide clients through decisions.
• Highly organized with strong attention to detail.
• Comfortable with technology and learning new systems.
• Experience in intake or customer service is helpful—training provided.

Responsibilities

• Be the first point of contact for potential clients via calls, walk-ins, and web inquiries.
• Speak with individuals who have often just experienced a traumatic event, providing calm guidance.
• Conduct intake interviews gathering important details accurately and empathetically.
• Clearly explain how the firm can help and what clients can expect moving forward.
• Enter and manage client information in the case management system.
• Coordinate consultations with attorneys and case managers.
• Follow up with potential clients who are still deciding—serving as a reassuring point of contact.
• Represent Seattle Injury Law with warmth, professionalism, and discretion.

Skills

Strong English communication

Bilingual (Spanish/English)

Empathy

High organization

Tech-savvy

Client-focused

Job description

Location: Puyallup, WA (Full-Time, In-Office Preferred)

Open to exceptional remote candidates

Seattle Injury Law is the largest and fastest-growing personal injury firm in Washington, with 9 offices across Washington and Oregon—and more on the way. We’re looking for an Bilingual Intake Specialist to join our team and play a critical role in the very first interaction we have with potential clients.

This position is based in our Puyallup office, where we collaborate closely as a team. While we are open to a truly exceptional remote candidate, we have a strong preference for someone who can be in-office and part of the day-to-day energy of the team.

If you’re someone who naturally leads with empathy, communicates with clarity, and can confidently guide people through important decisions—you could be an excellent fit here.

What You’ll Do

• Be the first point of contact for potential clients—answering calls, walk-ins, and web inquiries with professionalism and care
• Speak with individuals who have often just experienced a traumatic event, providing calm, clarity, and direction
• Conduct intake interviews, gathering important details with accuracy and empathy
• Clearly explain how our firm can help and what clients can expect moving forward
• Build trust quickly and guide conversations in a way that helps clients feel confident taking the next step
• Accurately enter and manage client information in our case management system
• Coordinate consultations with attorneys and case managers
• Follow up with potential clients who are still deciding—serving as a consistent, reassuring point of contact
• Represent Sears Injury Law with warmth, professionalism, and discretion

What Success Looks Like in This Role

This role is about more than collecting information—it’s about helping people move forward.

Our clients come to us overwhelmed, uncertain, and looking for guidance. The most successful people in this position are able to connect quickly, earn trust, and confidently help clients understand why moving forward with our firm is the right decision.

We lead with empathy and education—but we also rely on your ability to guide conversations with confidence and help people feel certain about what comes next.

This is a fast-paced, high-conversation role that requires both empathy and confidence in guiding people through important decisions.

What We’re Looking For

• Strong English communication skills—clear, confident, and empathetic
• Bilingual (Spanish/English) is a plus, but not required
• Naturally persuasive in a way that feels helpful and genuine—not pushy
• Able to build trust quickly and guide conversations with confidence
• Comfortable helping people make decisions and move forward
• Emotionally intelligent—you can meet people where they are and lead them through difficult moments
• Highly organized with strong attention to detail
• Comfortable with technology and able to learn new systems quickly
• Experience in intake, customer service, call centers, or other client-facing roles is helpful—but we will train the right person

Why Join Sears Injury Law?

• Be part of a mission-driven team—we help injured people get justice, and it all starts with you
• Join the #1 personal injury firm in Washington & Oregon, with continued rapid growth
• Opportunities for advancement as we expand into new markets and departments
• Work in a collaborative, high-performing environment based in Puyallup
• Be part of a team that values empathy, accountability, and results