Bilingual Intake Specialist - Remote/Florida

Miami Family Law Group; Ohio; Remote; USD 50,000 - 65,000; Full time

Job summary

Miami Family Law Group, PLLC is a fast-growing, female-owned law firm seeking a bilingual intake specialist (English/Spanish) to turn inquiries into consultations and retained clients. This role supports remote or in-office work for Florida residents, with a focus on delivering exceptional client service.

You will lead conversion, follow up on leads, conduct bilingual intake conversations, and schedule consultations while collaborating with attorneys and the sales team to ensure a smooth client

Qualifications

• Bilingual in English and Spanish with strong verbal and written communication.
• Must reside in Florida regardless of remote or in-office work.
• Experience in sales, client intake, inside sales, or high-volume customer service.
• Proven ability to convert leads, overcome objections, and close sales.
• Confident discussing pricing, collecting payments, and asking for the sale.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple leads and prioritize follow-ups in a fast-paced environment.
• Proficiency with CRM software, phone systems, and performance metrics.
• Self-motivated, coachable, accountable, and results-oriented.

Responsibilities

• Lead Conversion: respond promptly to inbound calls, inquiries, referrals, and leads to schedule consultations and retain clients.
• Outbound Sales & Follow-Up: contact prospective clients and nurture prospects through the sales pipeline.
• Client Intake: conduct bilingual intake conversations to understand legal concerns and next steps.
• Consultation Scheduling: present options, overcome objections, collect fees, and book appointments.
• Retainer Conversion: follow up after consultations to finalize retention and payments.
• CRM Management: document interactions and maintain organized client records.

Skills

Bilingual English/Spanish

Sales experience

CRM software

Client intake

Lead conversion

Tools

Clio

Lawmatics

Job description

Miami Family Law Group, PLLC is a fast-growing, female-owned law firm seeking a bilingual intake specialist (English/Spanish) to turn inquiries into consultations and retained clients. This role supports remote or in-office work for Florida residents, with a focus on delivering exceptional client service.

You will lead conversion, follow up on leads, conduct bilingual intake conversations, and schedule consultations while collaborating with attorneys and the sales team to ensure a smooth client