INTAKE SPECIALIST - LEGAL SALES &CLIENT RELATIONS

Miami Family Law Group; Ohio; Remote; USD 50,000 - 65,000; Full time

Job summary

Miami Family Law Group, PLLC is a fast-growing, female-owned law firm seeking a bilingual intake specialist (English/Spanish) to turn inquiries into consultations and retained clients. This role supports remote or in-office work for Florida residents, with a focus on delivering exceptional client service.

You will lead conversion, follow up on leads, conduct bilingual intake conversations, and schedule consultations while collaborating with attorneys and the sales team to ensure a smooth client

Qualifications

• Bilingual in English and Spanish with strong verbal and written communication.
• Must reside in Florida regardless of remote or in-office work.
• Experience in sales, client intake, inside sales, or high-volume customer service.
• Proven ability to convert leads, overcome objections, and close sales.
• Confident discussing pricing, collecting payments, and asking for the sale.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple leads and prioritize follow-ups in a fast-paced environment.
• Proficiency with CRM software, phone systems, and performance metrics.
• Self-motivated, coachable, accountable, and results-oriented.

Responsibilities

• Lead Conversion: respond promptly to inbound calls, inquiries, referrals, and leads to schedule consultations and retain clients.
• Outbound Sales & Follow-Up: contact prospective clients and nurture prospects through the sales pipeline.
• Client Intake: conduct bilingual intake conversations to understand legal concerns and next steps.
• Consultation Scheduling: present options, overcome objections, collect fees, and book appointments.
• Retainer Conversion: follow up after consultations to finalize retention and payments.
• CRM Management: document interactions and maintain organized client records.

Skills

Bilingual English/Spanish

Sales experience

CRM software

Client intake

Lead conversion

Tools

Clio

Lawmatics

Job description

Miami Family Law Group, PLLC | Miami, Florida

Salary: $50,000–$65,000 annually

Job Type: Full-Time

Work Location: Remote or In-Office – Florida Residents Only

Schedule: Monday–Friday

Language Requirement: Bilingual – English & Spanish (Required)

Are You a Natural Closer Who Loves Helping People?

Miami Family Law Group, PLLC is a fast-growing, female-owned law firm seeking a high-energy, bilingual (English/Spanish), results-driven Intake Specialist to join our team!

We are looking for someone who is more than just a friendly voice on the phone. We need a confident communicator, exceptional relationship builder, and motivated sales professional who knows how to turn inquiries into consultations and consultations into retained clients.

Our potential clients are often navigating some of the most difficult moments of their lives. Your role is to make an outstanding first impression, build trust, understand their needs, and confidently guide them toward taking the next step.

This position offers remote work opportunities; however, applicants must currently reside in the state of Florida to be considered.

What You’ll Be Doing

Lead Conversion: Respond promptly to inbound calls, website inquiries, referrals, and incoming leads with the goal of converting prospects into scheduled consultations and retained clients.

Outbound Sales & Follow-Up: Proactively contact prospective clients, follow up with outstanding leads, and consistently nurture prospects through the sales pipeline.

Client Intake: Conduct detailed intake conversations in both English and Spanish to understand potential clients’ legal concerns, gather essential information, and identify appropriate next steps.

Consultation Scheduling: Confidently explain consultation options, overcome objections, collect consultation fees, and schedule appointments.

Retainer Conversion: Follow up with prospective clients after consultations, address questions regarding the retention process, and help secure signed agreements and initial payments.

CRM Management: Accurately document all interactions, maintain organized client records, and ensure no lead falls through the cracks.

Sales Performance: Meet and exceed daily, weekly, and monthly goals for outbound calls, consultation bookings, follow-up activity, and conversions.

Client Experience: Deliver exceptional bilingual customer service while maintaining professionalism, empathy, urgency, and confidentiality.

Team Collaboration: Work closely with attorneys, management, and the sales team to ensure a seamless transition from initial inquiry to client onboarding.

Ready to Join Our Team?

Please Note: Applicants must currently reside in Florida. Candidates residing outside Florida will not be considered, including for remote positions.

Miami Family Law Group, PLLC is an Equal Opportunity Employer.

Required Qualifications:

Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.

Must currently reside in Florida, regardless of whether working remote or in- office.

Previous experience in sales, client intake, inside sales, or a high-volume customer service environment.

Proven ability to convert leads, overcome objections, and close sales.

Confidence discussing pricing, collecting payments, and asking for the sale.

Strong organizational skills and exceptional attention to detail.

Ability to manage multiple leads, prioritize follow-ups, and work efficiently in a fast-paced environment.

Comfortable working with CRM software, phone systems, and performance metrics.

Self-motivated, coachable, accountable, and results-oriented.

Professional, dependable, and committed to delivering an outstanding client experience.

Ability to maintain productivity, responsiveness, and confidentiality in a remote or office environment.

Preferred Qualifications:

Previous experience in a law firm, particularly family law, probate, or estate planning.

Experience with Clio, Lawmatics, or similar legal intake/CRM software.

Experience in consultative sales, appointment setting, and client retention.

Proven success meeting or exceeding sales quotas and conversion targets.

Annual Salary: $50,000–$65,000, based on qualifications, experience, and demonstrated sales ability.

We offer the opportunity to join a growing, performance-driven law firm where your contributions matter, your results are recognized, and you can develop professionally alongside an ambitious team.

Work Arrangement: Remote opportunities are available for qualified Florida residents.

Candidates may also work in person at our Coconut Grove office in Miami.