Bilingual Intake Specialist - Personal Injury & Client Care

ACC Recruiters; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

ACC Recruiters is recruiting for a well-established plaintiff personal injury firm in St. Louis seeking a bilingual Intake Specialist.

You will be the first point of contact for prospective clients and help guide leads through the initial steps with empathy and efficiency. You will speak with clients in English and Spanish, gather case information, maintain accurate records in the case management system, and coordinate with attorneys, paralegals, and staff to ensure a positive client experience

Qualifications

• Bilingual in English and Spanish required.
• Excellent phone presence and empathetic communication.
• Organized and detail-oriented with the ability to follow a structured intake process.
• Prior experience in legal intake or customer service preferred.

Responsibilities

• Answer inbound calls with empathy and urgency.
• Conduct structured intake interviews across personal injury matters.
• Gather and document incident details, injuries, medical treatment, insurance information, and other relevant case information.
• Enter and maintain complete, organized records within the firm’s case management system.
• Identify and capture information attorneys need to evaluate potential cases.
• Route matters to the appropriate attorney for review and coordinate next steps.
• Consistently follow up with pending leads and prospective clients to ensure no one falls through the cracks.
• Coordinate with attorneys, paralegals, other intake team members, and after-hours services.
• Help create a positive experience for prospective clients from their first interaction with the firm.

Skills

Bilingual English/Spanish

Job description

ACC Recruiters is recruiting for a well-established plaintiff personal injury firm in St. Louis seeking a bilingual Intake Specialist.

You will be the first point of contact for prospective clients and help guide leads through the initial steps with empathy and efficiency. You will speak with clients in English and Spanish, gather case information, maintain accurate records in the case management system, and coordinate with attorneys, paralegals, and staff to ensure a positive client experience