Legal Intake Specialist — Compassionate Client Support

CustomerHD; Chicago (IL); On-site; USD 18,000 - 30,000; Full time

Job summary

CustomerHD in Belize City, Belize is seeking a Lead Qualifier – Customer Support Specialist to handle inbound calls from individuals seeking legal assistance. Using a guided questionnaire and web-based systems, you will determine whether callers meet qualifications and route qualified cases to the appropriate legal team.

The role requires excellent listening and communication skills, strong attention to detail, empathy, and the ability to work efficiently in a fast-paced office environment.

Qualifications

• Excellent English communication and professional verbal skills.
• Experience with CRM or case management systems is preferred.
• Ability to follow structured processes and questionnaires.
• Strong attention to detail and accurate data entry.

Responsibilities

• Answer a high volume of inbound calls from potential clients.
• Follow a structured questionnaire to determine caller eligibility.
• Accurately document caller information in CRM/case management systems.
• Identify and transfer qualified callers to the designated legal team.
• Document outcomes and maintain professional and confidential interaction records.

Skills

English communication

Attention to detail

Multitasking

Data entry

Empathy

Tools

CRM platforms

Job description

CustomerHD in Belize City, Belize is seeking a Lead Qualifier – Customer Support Specialist to handle inbound calls from individuals seeking legal assistance. Using a guided questionnaire and web-based systems, you will determine whether callers meet qualifications and route qualified cases to the appropriate legal team.

The role requires excellent listening and communication skills, strong attention to detail, empathy, and the ability to work efficiently in a fast-paced office environment.