Bilingual Intake Specialist (English-Arabic) - Remote

CEO Lawyer Personal Injury Law Firm; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm is seeking an Intake Specialist (Full-Time, Remote) to be the first contact with clients. You will handle calls, qualify cases, and support the Intake department to help clients pursue compensation for personal injuries.

You will work remotely, using tools like Dropbox and Filevine, coordinate with the Pre-Litigation team, and participate in daily stand‑ups and weekly/monthly meetings. Weekend/evening shifts in US time are required.

Qualifications

• Must be fully bilingual in English.
• Minimum 3 years of experience in remote sales or intake.
• Experience in personal injury is a plus.

Responsibilities

• Review emails and chats for new leads and requests.
• Organize contracts, letters, and documents on Dropbox.
• Answer inbound calls and chats with strong customer service.
• Route calls to appropriate team members.
• Set up Filevine projects for new clients as needed.
• Record comments, observations, and updates accurately.
• Register new contracts for Filevine entry.
• Follow up on leads and maintain high-quality interactions.
• Conduct intake with potential clients and escalate when needed.
• Complete intake to transfer to Pre-Litigation.
• Send submission emails to Pre-Litigation for new clients.
• Complete clinic referrals considering client location.
• Participate in stand‑ups, dailies, weeklies, monthly meetings.
• Close contracts.

Skills

Bilingual English

Remote sales

Intake experience

Tools

Dropbox

Filevine

Job description

CEO Lawyer Personal Injury Law Firm is seeking an Intake Specialist (Full-Time, Remote) to be the first contact with clients. You will handle calls, qualify cases, and support the Intake department to help clients pursue compensation for personal injuries.

You will work remotely, using tools like Dropbox and Filevine, coordinate with the Pre-Litigation team, and participate in daily stand‑ups and weekly/monthly meetings. Weekend/evening shifts in US time are required.