Bilingual Intake Specialist

Zinda Law Group, PLLC; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, vision & dental insurance

Simple IRA with 3% company match

Training & mentoring

Career growth opportunities

Job summary

Zinda Law Group in Austin, TX is seeking a Personal Injury Intake Specialist to be the first point of contact for prospective clients, guiding them through initial steps and helping them obtain representation.

You will conduct phone-based intake, build rapport, ensure accurate documentation, and collaborate with the team to move cases forward. This is an entry-level opportunity to gain hands-on experience in a professional personal injury firm.

Qualifications

• Excellent communication and active listening skills.
• Bilingual and able to speak Spanish.
• Compassionate, client-focused attitude.
• Strong organizational and multitasking abilities.
• Interest in law, legal studies, or related fields.
• 1+ year of intake experience, preferably in a Personal Injury or Medical Malpractice firm.

Responsibilities

• Conduct phone-based client intake to gather details and assess case viability.
• Build rapport with potential clients and ensure a smooth onboarding process.
• Collaborate with our team to ensure accurate documentation and follow-ups.
• Gain valuable insights into how a personal injury law firm operates.

Skills

Excellent communication

Active listening

Spanish language

Compassionate client-focused

Organizational & multitasking

Law interest

Intake experience

Job description

Job Description

Our Mission – Justice for All. Life Changing Results.

Position Overview:

Are you interested in gaining hands-on experience in the legal field? Join our dynamic team as a Personal Injury Intake Specialist and play a vital role in helping clients during challenging times. In this role, you will be the first point of contact for individuals seeking legal assistance, guiding them through the initial steps of their case and helping them get the representation they deserve.

What You’ll Do:

• Conduct phone-based client intake to gather details and assess case viability.
• Build rapport with potential clients and ensure a smooth onboarding process.
• Collaborate with our team to ensure accurate documentation and follow-ups.
• Gain valuable insights into how a personal injury law firm operates.

What We’re Looking For:

• Excellent communication and active listening skills.
• Bilingual and able to speak Spanish
• A compassionate, client-focused attitude.
• Strong organizational and multitasking abilities.
• Interest in law, legal studies, or related fields.
• 1+ year of Intake experience, preferably in a Personal Injury or Medical Malpractice firm.

Compensation & Benefits:

• Pay commensurate with experience
• Paid time off (20 days)
• Medical, vision & dental insurance (100% of Base medical plan covered by the firm)
• Simple IRA with up to 3% company match
• Opportunities for ongoing training and mentoring by our outstanding team
• Opportunities to advance and grow within the firm

Our core principles are:

• Excellence Always
• We All Take Out the Trash
• Data-Driven Decisions
• We Outwork Our Opponents

This role is ideal for those looking to kick-start their legal career or gain meaningful experience in a professional law firm setting.

Zinda Law Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.