Bilingual Intake Navigator (Spanish/English)

Priority Dispatch Corp.; Wheaton (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

19 Generous PTO

13 Paid Holidays

Comprehensive Health Insurance

Dental & Vision Coverage

Flexible Spending Account

Retirement Plan – 403(b)

Life & Disability Insurance

Education & Training Support

Voluntary Benefits

EAP

Job summary

Healthcare Alternative Systems (HAS) in Wheaton, IL seeks an Intake Assistant to support the Program Manager and Clinical Counselors. You will communicate with participants and referral sources, gather data, and manage intake tasks on a daily basis.

The role requires bilingual English/Spanish abilities, strong organizational skills, and a willingness to work onsite with occasional evening hours. A related associate degree or two years in an office setting are preferred.

Qualifications

• Willing to work flexible hours, including 2 evenings per week.
• Excellent organizational skills.
• Knowledge of MS Office applications.
• Must have above average written and oral communication skills.
• Must have excellent typing and editing skills.
• Must be able to respond to crisis situations effectively.
• Must be able to provide support and set limits when needed.
• Bilingual strongly preferred (English/Spanish).
• HAS staff must work onsite.

Responsibilities

• Answers and screen all intake phone calls and gathers data from potential participants/referral sources.
• Gives accurate information on agency services, hours, and other static information.
• Makes referrals within HAS or schedules initial screening/assessment interviews.
• Makes referrals to other agencies when HAS does not provide services.
• Responds to referrals via phone or e-mail.
• Verifies participants' attendance for scheduled intake appointments.
• Follow ups with participants who no-show for intake or group sessions.
• Meets with walk-in participants to screen or refer to services.
• Escorts participants to the appropriate department.
• Composes monthly status reports and other documents in the participant's EHR.
• Generates weekly activity and funder reports as requested.
• Verifies insurance benefits.
• Conducts group sessions as assigned.
• Attends agency and staff meetings.
• Participates in fundraising efforts.
• Cross-trained as needed.
• Performs other duties as assigned.

Skills

Bilingual (English/Spanish)

MS Office

Excellent written/oral communication

Crisis response

Onsite work

Education

Associates degree

Two years office experience

Tools

MS Office

Job description

Healthcare Alternative Systems (HAS) in Wheaton, IL seeks an Intake Assistant to support the Program Manager and Clinical Counselors. You will communicate with participants and referral sources, gather data, and manage intake tasks on a daily basis.

The role requires bilingual English/Spanish abilities, strong organizational skills, and a willingness to work onsite with occasional evening hours. A related associate degree or two years in an office setting are preferred.