Bilingual Intake Assistant

Priority Dispatch Corp.; Wheaton (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

19 Generous PTO

13 Paid Holidays

Comprehensive Health Insurance

Dental & Vision Coverage

Flexible Spending Account

Retirement Plan – 403(b)

Life & Disability Insurance

Education & Training Support

Voluntary Benefits

EAP

Job summary

Healthcare Alternative Systems (HAS) in Wheaton, IL seeks an Intake Assistant to support the Program Manager and Clinical Counselors. You will communicate with participants and referral sources, gather data, and manage intake tasks on a daily basis.

The role requires bilingual English/Spanish abilities, strong organizational skills, and a willingness to work onsite with occasional evening hours. A related associate degree or two years in an office setting are preferred.

Qualifications

• Willing to work flexible hours, including 2 evenings per week.
• Excellent organizational skills.
• Knowledge of MS Office applications.
• Must have above average written and oral communication skills.
• Must have excellent typing and editing skills.
• Must be able to respond to crisis situations effectively.
• Must be able to provide support and set limits when needed.
• Bilingual strongly preferred (English/Spanish).
• HAS staff must work onsite.

Responsibilities

• Answers and screen all intake phone calls and gathers data from potential participants/referral sources.
• Gives accurate information on agency services, hours, and other static information.
• Makes referrals within HAS or schedules initial screening/assessment interviews.
• Makes referrals to other agencies when HAS does not provide services.
• Responds to referrals via phone or e-mail.
• Verifies participants' attendance for scheduled intake appointments.
• Follow ups with participants who no-show for intake or group sessions.
• Meets with walk-in participants to screen or refer to services.
• Escorts participants to the appropriate department.
• Composes monthly status reports and other documents in the participant's EHR.
• Generates weekly activity and funder reports as requested.
• Verifies insurance benefits.
• Conducts group sessions as assigned.
• Attends agency and staff meetings.
• Participates in fundraising efforts.
• Cross-trained as needed.
• Performs other duties as assigned.

Skills

Bilingual (English/Spanish)

MS Office

Excellent written/oral communication

Crisis response

Onsite work

Education

Associates degree

Two years office experience

Tools

MS Office

Job description

Job Details

Job Location: Wheaton - Wheaton, IL 60187

Salary Range: $18.00 - $20.00 Hourly

MISSION/VISION

Healthcare Alternative Systems (H.A.S.) provides a continuum of multicultural and bilingual (English/Spanish) behavioral care and social services that empower individuals, families, and communities. H.A.S. seeks to implement sustainable programs that benefit society by improving the well-being and recovery efforts of those individuals, families, and communities impacted by behavioral health problems. With eleven locations across the Chicagoland area, H.A.S. provides services and resources to individuals at every stage in their behavioral/recovery journey so that they can be successful and become contributing members of their communities.

JOB SUMMARY

The Intake Assistant assists the Program Manager and Clinical Counselor(s) in the daily operations of the program. The Intake Assistant must be able to effectively communicate in person and over the phone with participants and outside referral sources.

ESSENTIAL DUTIES

• Answers and screen all intake telephone calls and gathers all necessary data from potential participants and referral sources.
• Gives accurate information on agency services to callers regarding available services, hours of operation and other static information.
• Makes appropriate referrals within agency departments or schedule participants for initial screening/assessment interview.
• Makes appropriate referrals to other agencies when services are not provided by HAS.
• Responds to internal and external referrals in a timely manner via phone or e-mail.
• Confirms participants’ attendance for scheduled intake appointments.
• Follows up with participants who do not show up for scheduled intake assessment appointment and for initial group sessions.
• Meets with walk-in participants on an as needed basis to screen and schedule or refer to beneficial services.
• Escorts participants to the appropriate agency department.
• Composes monthly status reports and/or other documents pertaining to participants or perspective participants for specified referral source(s) using information within participant’s EHR.
• Generates weekly activity reports and Funder reports as requested.
• Verifies insurance benefits.
• Conducts group sessions as assigned, when necessary.
• Attends and participates in agency and staff meetings.
• Participates in agency fundraising efforts.
• Will be crossed trained as needed.
• Perform other duties as assigned.

QualificationsREQUIRED SKILLS/ABILITIES

• *Must be willing to work flexible hours, including 2 evenings per week.
• Must have excellent organizational skills.
• Knowledge of MS Office applications.
• Must have above average written and oral communication skills.
• Must have excellent typing and editing skills.
• Must be able to respond to crisis situations effectively.
• Must be able to provide support and set limits when needed.
• Bilingual strongly preferred (English/Spanish).
• H.A.S. requires all staff to work onsite.

EDUCATION & EXPERIENCE

Associates degree from a regionally accredited educational institution which has U.S. Department of Education approval, or, two (2) years’ experience in an office environment is preferred.

PHYSICAL REQUIREMENTS

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

COMPREHENSIVE BENEFITS

At HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you’ll receive:

• 19 Generous Paid Time Off (PTO)
• 13 Paid Holidays – Enjoy time off to rest and recharge
• Comprehensive Health Insurance – Affordable HMO, PPO, and HSA options through Blue Cross Blue Shield
• Dental & Vision Coverage – Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue Shield
• Flexible Spending Account (FSA)- Medical, dependent care and commuter
• Retirement Plan – 403(b)
• Life & Disability Insurance
• Education & Training Support - $200 dollars annual
• Voluntary Benefits
• EAP