Intake Coordinator-Spanish Speaking

Jobot; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Short and long term disability

Job summary

Jobot, a growing plaintiff personal injury law firm in the Financial District, seeks an Intake Coordinator fluent in Spanish and English to manage calls and inquiries, conduct bilingual intake interviews, and gather essential information to assess case viability. You will work closely with attorneys and case managers to ensure a smooth client experience from first contact through intake and case onboarding.

The role requires excellent communication, empathy, and meticulous documentation.

Qualifications

• Fluency in Spanish and English (verbal and written) required.
• Prior experience in a personal injury law firm or legal intake role preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal communication and active listening abilities.
• High attention to detail and strong organizational skills.
• Ability to multitask and manage a high volume of calls and inquiries.
• Proficiency with case management software and Microsoft Office (or similar platforms).

Responsibilities

• Answer and manage inbound calls, emails, and online inquiries from prospective clients.
• Conduct detailed intake interviews in both Spanish and English.
• Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details.
• Evaluate potential cases using firm guidelines and elevate qualified matters to attorneys or supervisors.
• Communicate clearly and compassionately with individuals experiencing stressful or emotional situations.
• Schedule consultations and follow up with prospective clients as needed.
• Maintain accurate and organized records in the firm’s case management system.
• Ensure compliance with firm policies, confidentiality requirements, and ethical standards.
• Collaborate with legal and administrative staff to support intake and case onboarding processes.

Skills

Bilingual Spanish-English

Customer service

Active listening

Multitasking

Attention to detail

Tools

Case management software

Microsoft Office

Job description

Job details:

Salary: $55,000 - $70,000 per year

A bit about us:

Our client is an exciting and growing plaintiff personal injury law firm in the Financial District. With 20 attorneys, they are able to handle a wide variety of cases, including motor vehicle accidents, premise liability, Labor Law, workers' compensation, product liability, and more. As a family-run legal practice, their lawyers are committed to guiding accident victims and their families through the complex litigation process to obtain full compensation after a serious or fatal accident. They are trial attorneys.

Why join us?

• Health insurance
• Dental insurance
• Vision insurance
• PTO
• Short and long term disability

Job Details

The Intake Coordinator is responsible for managing inbound calls and inquiries, conducting initial client screenings, and gathering essential information to determine case viability. This role requires exceptional communication skills, empathy, attention to detail, and fluency in both Spanish and English. The Intake Coordinator works closely with attorneys and case managers to ensure a seamless client experience from first contact through case acceptance.

Key Responsibilities

• Answer and manage inbound calls, emails, and online inquiries from prospective clients
• Conduct detailed intake interviews in both Spanish and English
• Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details
• Evaluate potential cases using firm guidelines and elevate qualified matters to attorneys or supervisors
• Communicate clearly and compassionately with individuals experiencing stressful or emotional situations
• Schedule consultations and follow up with prospective clients as needed
• Maintain accurate and organized records in the firm’s case management system
• Ensure compliance with firm policies, confidentiality requirements, and ethical standards
• Collaborate with legal and administrative staff to support intake and case onboarding processes

Qualifications

• Fluency in Spanish and English (verbal and written) required
• Prior experience in a personal injury law firm or legal intake role preferred
• Strong customer service and interpersonal skills
• Excellent verbal communication and active listening abilities
• High attention to detail and strong organizational skills
• Ability to multitask and manage a high volume of calls and inquiries
• Proficiency with case management software and Microsoft Office (or similar platforms)

Preferred Skills

• Knowledge of personal injury practice areas, including auto accidents, premises liability, and workplace injuries
• Experience assessing case eligibility or conducting legal screenings
• Familiarity with CRM or legal intake software

Equal Opportunity Employer

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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