Bilingual Intake Coordinator (Spanish/English)

Lisinski Law Firm; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Lisinski Law Firm in Bronx, NY is seeking an Intake Office Coordinator to support client intake and communication across departments. The role emphasizes a red-carpet client experience, handling inquiries, and coordinating with multiple teams. Fluency in English and Spanish is required.

The position requires 1–3 years in customer service, strong organizational skills, and proficiency in Microsoft Office. It offers a structured weekday schedule and a compensation range around the stated hourly

Qualifications

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed
• Responsible for ensuring customer satisfaction based on the KPI’s established by leadership.
• Complete inventory of office supplies, as needed.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Lisinski Law Firm in Bronx, NY is seeking an Intake Office Coordinator to support client intake and communication across departments. The role emphasizes a red-carpet client experience, handling inquiries, and coordinating with multiple teams. Fluency in English and Spanish is required.

The position requires 1–3 years in customer service, strong organizational skills, and proficiency in Microsoft Office. It offers a structured weekday schedule and a compensation range around the stated hourly