Bilingual Intake Coordinator | Client Services & Admin

Rippling, Inc.; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Health Savings Account

Dependent Care FSA

Life Insurance

AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake across departments. You will greet clients, gather information, and verify documents while coordinating between teams. Fluency in English and Spanish, plus strong customer service skills, are essential.

The role emphasizes a red-carpet client experience, attention to detail, and proficient use of the case management system. Schedule is Mon-Fri, 8:00 AM–5:00 PM EST, with competitive compensation.

Qualifications

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed
• Responsible for ensuring customer satisfaction based on the KPI’s established by leadership.
• Complete inventory of office supplies, as needed.

Skills

Bilingual Spanish/English

Customer service

Problem solving

Interpersonal communication

Microsoft Office

Organizational skills

Multitasking

Proactive

Independent work

Education

High school diploma

Tools

Microsoft Office Suite

Case management system

Job description

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake across departments. You will greet clients, gather information, and verify documents while coordinating between teams. Fluency in English and Spanish, plus strong customer service skills, are essential.

The role emphasizes a red-carpet client experience, attention to detail, and proficient use of the case management system. Schedule is Mon-Fri, 8:00 AM–5:00 PM EST, with competitive compensation.