Intake Coordinator

Doctor's Choice Home Care & Hospice Texas; Houston (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Mileage Reimbursement

Medical, Dental, Vision, Life Insurance

Short & Long Term Disability

Company-Matching 401(k)

Referral Bonus Program

Job summary

A healthcare provider in Houston is seeking an Intake Coordinator to manage incoming patient referral calls, ensure communications between offices, and assist with information gathering. Ideal candidates will have strong communication skills, experience in home health, and proficiency with EMR systems. This full-time position offers various benefits and requires a high school diploma or GED.

Qualifications

• 1-2 years of related experience; Home Health experience preferred.
• Strong communication skills, both oral and written.
• Good customer relations skills and commitment to quality service.

Responsibilities

• Receive incoming calls from patient referral sources.
• Ensure quality communication between referral sources and admitting offices.
• Collaborate with the sales team on establishing lines of communication.

Skills

Communication skills

Organizational skills

Customer relations

Education

High school diploma or GED

Tools

Wellsky/Kinnser EMR system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Intake Coordinator role at Doctor's Choice Home Care & Hospice Texas

Overview

Summary of Essential Functions for the Position: Committed to Caring, the Intake Coordinator receives incoming calls from patient referral sources, gathers necessary information, and ensures quality communication between referral sources and admitting offices. Assist in answering and dispatching phone calls and messages. Works with others in a team environment. Works in conjunction with the sales team on establishing lines of communication with new referral sources and providing positive experiences to contacts.

Responsibilities

• Receive incoming calls from patient referral sources and gather necessary information.
• Ensure quality communication between referral sources and admitting offices.
• Assist in answering and dispatching phone calls and messages.
• Collaborate in a team environment and with the sales team to establish lines of communication with new referral sources.
• Provide positive experiences to contacts.

Qualifications

• One (1) to Two (2) years of related experience; Home Health experience preferred.
• Experience with Electronic Medical Record (EMR) system, Wellsky/Kinnser preferred.
• Strong communication skills, both oral and written, with excellent interpersonal skills.
• Good customer relations skills and a commitment to providing quality service.
• Ability to work under pressure and demonstrate good organizational skills and time management.
• Proficient with a computer and Microsoft Word, Excel and Outlook; working knowledge of EMR database preferred.
• Ability to support the core values and goals of the Agency.
• Valid driver's license, automobile liability insurance, and reliable transportation required.
• Travel may be required.

Educational Requirements

• High school diploma or GED required.

Working Conditions & Physical Requirements

• Working environment is relatively quiet but can be stressful due to deadlines, multiple tasks, and regulatory compliance requirements.
• Visual acuity and dexterity required; ability to sit, stand; some pushing/pulling; lifting up to 25 pounds.

Onsite

Suite #400

Houston, Texas 77040

Shift

• Monday-Friday (08:30 AM - 05:00 PM)

Compensation

• Hourly
• Paid Time Off (PTO) and Paid Holidays
• Mileage Reimbursement
• Full-Time Benefits: Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Company-Matching 401(k)
• Referral Bonus Program

Employment type

• Full-time

Seniority level

• Associate

Job function

• Administrative and Customer Service

Industries

• Hospitals and Health Care

Educational opportunities and insurance benefits may be available as part of the role.