Bilingual Intake & Administrative Support Specialist

Build Wyco; Kansas City (KS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Retirement benefits

10 paid holidays

Paid winter break (Dec 24–Dec 31)

Job summary

Build WyCo in Kansas City is seeking a smart, self-starting Intake Specialist & Administrative Support to assist external and internal customers, manage intake process, and support day-to-day office operations.

This role emphasizes a cloud-based, paperless environment, strong English/Spanish communication, and proficiency with Outlook, SharePoint, Teams, and CRM tools; occasional after-hours events may be required. Base salary is $17-$19 per hour with benefits eligible.

Qualifications

• 2+ years' experience in the office setting or relevant housing/community development role.
• Fluent in English and Spanish; ability to read/write in Spanish.
• Proficient in Microsoft Office and cloud tools; Salesforce or AppFolio experience preferred.

Responsibilities

• Intake Specialist: Supports homeownership department during intake process by conducting initial assessment, gathering all relevant information and supporting documents prior to customer appointment.
• Customer service: Greeting clients, responding to inquiries via phone, emails, and social media; assist with events and outreach when needed.
• Administrative Support: Clerical duties, mail handling, data entry, filing, scheduling, and maintaining confidentiality.

Skills

Bilingual English/Spanish

Multitasking

Time management

Customer service orientation

Tools

Outlook

SharePoint

Teams

Word

PowerPoint

Excel

Salesforce

AppFolio

Job description

Build WyCo in Kansas City is seeking a smart, self-starting Intake Specialist & Administrative Support to assist external and internal customers, manage intake process, and support day-to-day office operations.

This role emphasizes a cloud-based, paperless environment, strong English/Spanish communication, and proficiency with Outlook, SharePoint, Teams, and CRM tools; occasional after-hours events may be required. Base salary is $17-$19 per hour with benefits eligible.