Bilingual Insurance Customer Support (Spanish/English)

Kemper Corporation; McAllen, Northern (TX, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Kemper Corporation in McAllen, Texas is seeking a bilingual Customer Service Representative to help clients and agencies with questions and changes to insurance policies. The role requires fluent Spanish/English communication and is based in our McAllen office, with CST hours. Training lasts 6–8 weeks, Monday–Friday 9:00 a.m.

to 5:30 p.m. CST. Responsibilities include reviewing policy information to ensure underwriting guidelines are met, serving as the primary contact for insureds, agents and

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Fluent in Spanish and English.
• Familiarity with call center operations preferred.
• Must be able to work in McAllen, TX office.

Responsibilities

• Review policy information to ensure underwriting guidelines are met.
• Serve as primary contact for insureds, agents, and lien holders.
• Provide superior customer service and offer solutions within company guidelines.
• Attend office-based training or meetings as needed.

Skills

Bilingual Spanish/English

Customer service

Multitasking

Communication

Education

High school diploma or GED

Tools

Typing 25 WPM

Job description

Kemper Corporation in McAllen, Texas is seeking a bilingual Customer Service Representative to help clients and agencies with questions and changes to insurance policies. The role requires fluent Spanish/English communication and is based in our McAllen office, with CST hours. Training lasts 6–8 weeks, Monday–Friday 9:00 a.m.

to 5:30 p.m. CST. Responsibilities include reviewing policy information to ensure underwriting guidelines are met, serving as the primary contact for insureds, agents and