Bilingual Customer Service Representative

Kemper; McAllen (TX); On-site; USD 31,000 - 36,000; Full time

Job summary

Kemper is seeking a dedicated bilingual (Spanish/English) customer service professional to assist our clients with questions and changes to their insurance policy. The role is based in McAllen, TX, with hours that align to CST and a training period of 6 to 8 weeks.

You will be the primary contact for insureds, agents, and lien holders, delivering superior service within company guidelines while reviewing policy information and applying underwriting standards as needed.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required.
• Fluent Spanish/English communication preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.
• This position requires working in the McAllen, TX office location.

Responsibilities

• Review policy information to determine if risk meets underwriting guidelines.
• Serve as primary contact for insureds, agents, and lien holders for policy inquiries.
• Provide superior customer service and offer solutions within company guidelines.
• This role may periodically attend office-based training or meetings as needed.

Skills

Customer service

Bilingual Spanish/English

Call center

Multitasking

Typing 25 WPM

Education

High school diploma or GED

Tools

Policy management system

Basic PC skills

Job description

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Location(s)
McAllen, Texas

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you!

Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every 3 weeks.

This position will be working CST hours.

Training will last 6 to 8 weeks, Monday – Friday 9:00am to 5:30pm CST.

Position Responsibilities

• Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.
• This selected candidate will be required to work in our McAllen, TX office location.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.