FNOL Representative

Kemper; McAllen (TX); On-site; USD 32,000 - 57,000; Full time

Job summary

Kemper in McAllen, Texas is seeking a Bilingual Claims Customer Service – Initial Loss to be the first point of contact for customers needing assistance with claims. No prior insurance experience is required because a state-of-the-art training program is provided.

You will handle calls, input data into the claims system, and route questions to the appropriate departments while delivering an exceptional customer experience.

Qualifications

• 1 year of customer service or call center experience required.
• High school diploma or GED required.
• Excellent telephone etiquette.
• Good typing skills – 25 WPM with 95% accuracy required.
• Excellent planning and organizational skills.
• Must be bilingual in Spanish and English.

Responsibilities

• Always provide superior and responsive customer service in a call center.
• Receive incoming calls from customers regarding claims.
• Enter information into the claims system initiating the claims handling process.
• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.

Skills

Customer service

Bilingual (Spanish & English)

Typing 25 WPM

Telephone etiquette

Planning & organizational skills

Call center experience

Education

High school diploma or GED

Job description

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Location(s)

McAllen, Texas

Position Summary

If you’reaCustomer Service professional with a passion for helping others, it’s time for you to take advantage ofthisunique opportunity.We areseekingaBilingualClaims Customer Service – Initial Lossto work at our Kemper office in our McAllen location. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. No experience is required in the insurance field for this position. We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role.

Position Responsibilities

• Always provide superior and responsive customer service in a call center.
• Receive incoming calls from customers regarding claims.
• Enter information into the claims system Initiating the claims handling process.
• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.

Position Qualifications

• 1 year of customer service or call center experience required
• High school diploma or GED required
• Excellent telephone etiquette
• Good typing skills – 25 WPM with 95% accuracy required
• Excellent planning and organizational skills
• Must be bilingual in Spanish and English

The salary range for this position $33,800-$56,700. Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.