Bilingual Insurance Customer Service Specialist

Jobtailor; McAllen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Jobtailor in McAllen, TX is seeking a Customer Service Associate to review policy information, determine risk alignment with underwriting guidelines, and serve as the main contact for insureds, agents, and lien holders.

The role requires delivering superior customer service, handling questions about policies, and assisting with changes within established guidelines. Bilingual Spanish/English communication is preferred, with on-site training and development opportunities.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience preferred.
• Bilingual Spanish/English communication preferred.
• Must work in the McAllen, TX office.

Responsibilities

• Review policy information to determine whether the risk meets underwriting guidelines.
• Serve as the primary contact for insureds, agents, and lien holders regarding policy inquiries.
• Provide superior customer service and offer solutions within company guidelines.
• Attend office-based training or meetings as needed.
• Assist agencies and customers with questions and changes to policies.

Skills

Customer Service Experience

Fluent Spanish/English Communication

Call Center Experience

Multitasking Skills

PC Experience

Education

High School Diploma

GED

Tools

PC Proficiency

Data Entry

Job description

Jobtailor in McAllen, TX is seeking a Customer Service Associate to review policy information, determine risk alignment with underwriting guidelines, and serve as the main contact for insureds, agents, and lien holders.

The role requires delivering superior customer service, handling questions about policies, and assisting with changes within established guidelines. Bilingual Spanish/English communication is preferred, with on-site training and development opportunities.