Bilingual Insurance Support Specialist

Jobs for Humanity; United States; On-site; USD 13,000 - 16,000; Full time

Job summary

Jobs for Humanity is hiring a Customer Service Representative to support the account management team and provide frontline client service. The role includes administrative tasks, responding to client and carrier inquiries, and handling billing, policy changes not requiring a license, and data entry.

The position is full-time, with hours 8:30 AM–5:30 PM EST (15:30–00:30 Beirut Time). Salary is $1300/month. Fluency in English and Arabic and MS Office proficiency are required.

Qualifications

• 2+ years of professional work experience.
• 1-2 years of experience in customer service.
• Excellent working knowledge of Microsoft Word, Excel, and PowerPoint.
• Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks.
• The ability to work in a fast-paced environment where time-management and prioritization skills are essential.
• Detail-oriented and systematic in their working style.
• Able to quickly learn new critical internal work management software.
• Access to a high-functioning computer and exceptional internet connection.

Responsibilities

• Provide administrative support to Account Executive and Account Manager.
• Assist Account Executives/Managers in coordinating all aspects of client activities.
• Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.
• Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license.
• Effectively manage claim inquiries and follow up.
• Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims.
• Assist with billing retrieval and follow up with clients for payments and documentation.
• Assist with Mortgagee change requests.
• Assist with documentation for quotes received, policies issued and endorsements.
• Assist account management team with eligibility requests.
• Assist with billing audits and correcting errors by providing the necessary documentation.
• Enter and update client policy information in agency management system Epic.
• Update and organize client files and records.
• Data entry and research.
• Assist with projects as needed to support team and agency.

Skills

Bilingual English/Arabic

Microsoft Office

Time management

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Jobs for Humanity is hiring a Customer Service Representative to support the account management team and provide frontline client service. The role includes administrative tasks, responding to client and carrier inquiries, and handling billing, policy changes not requiring a license, and data entry.

The position is full-time, with hours 8:30 AM–5:30 PM EST (15:30–00:30 Beirut Time). Salary is $1300/month. Fluency in English and Arabic and MS Office proficiency are required.