Bilingual Insurance Support Agent (Spanish/English)

Kemper Corporation; McAllen (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health & dental plans

401(k) match

Tuition assistance

Volunteer programs

Paid time off

Employee discounts

Job summary

Kemper is seeking a dedicated bilingual (Spanish/English) customer service professional to assist clients with questions and changes to their insurance policies. The role operates in our McAllen, TX office, with training and CST hours aligned to our contact center schedule.

Candidates should have strong customer service skills, at least 6 months experience, and the ability to multitask while handling policy-related inquiries in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.
• This selected candidate will be required to work in our McAllen, TX office location.

Responsibilities

• Review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Skills

Bilingual Spanish/English

Customer service

Call center

Multitasking

PC skills

Education

High school diploma

Job description

Kemper is seeking a dedicated bilingual (Spanish/English) customer service professional to assist clients with questions and changes to their insurance policies. The role operates in our McAllen, TX office, with training and CST hours aligned to our contact center schedule.

Candidates should have strong customer service skills, at least 6 months experience, and the ability to multitask while handling policy-related inquiries in a fast-paced environment.