Bilingual Claims Customer Service Rep - Initial Loss

Kemper; McAllen (TX); On-site; USD 32,000 - 57,000; Full time

Job summary

Kemper in McAllen, Texas is seeking a Bilingual Claims Customer Service – Initial Loss to be the first point of contact for customers needing assistance with claims. No prior insurance experience is required because a state-of-the-art training program is provided.

You will handle calls, input data into the claims system, and route questions to the appropriate departments while delivering an exceptional customer experience.

Qualifications

• 1 year of customer service or call center experience required.
• High school diploma or GED required.
• Excellent telephone etiquette.
• Good typing skills – 25 WPM with 95% accuracy required.
• Excellent planning and organizational skills.
• Must be bilingual in Spanish and English.

Responsibilities

• Always provide superior and responsive customer service in a call center.
• Receive incoming calls from customers regarding claims.
• Enter information into the claims system initiating the claims handling process.
• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.

Skills

Customer service

Bilingual (Spanish & English)

Typing 25 WPM

Telephone etiquette

Planning & organizational skills

Call center experience

Education

High school diploma or GED

Job description

Kemper in McAllen, Texas is seeking a Bilingual Claims Customer Service – Initial Loss to be the first point of contact for customers needing assistance with claims. No prior insurance experience is required because a state-of-the-art training program is provided.

You will handle calls, input data into the claims system, and route questions to the appropriate departments while delivering an exceptional customer experience.