Bilingual Customer Service Representative

Kemper Corporation; McAllen (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health & dental plans

401(k) match

Tuition assistance

Volunteer programs

Paid time off

Employee discounts

Job summary

Kemper is seeking a dedicated bilingual (Spanish/English) customer service professional to assist clients with questions and changes to their insurance policies. The role operates in our McAllen, TX office, with training and CST hours aligned to our contact center schedule.

Candidates should have strong customer service skills, at least 6 months experience, and the ability to multitask while handling policy-related inquiries in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.
• This selected candidate will be required to work in our McAllen, TX office location.

Responsibilities

• Review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Skills

Bilingual Spanish/English

Customer service

Call center

Multitasking

PC skills

Education

High school diploma

Job description

Location(s) McAllen, Texas

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you! Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every 3 weeks. This position will be working CST hours. Training will last 6 to 8 weeks, Monday – Friday 9:00am to 5:30pm CST.

Position Responsibilities:

• Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.
• This selected candidate will be required to work in our McAllen, TX office location.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.4 million policies, is represented by approximately 24,100 agents and brokers, and has approximately 7,000 associates dedicated to meeting the ever-changing needs of its customers.

*Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice.

An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.