Bilingual Insurance Service Rep (Spanish/English)

Eric Vaden/GEICO Exclusive Agency; Braintree (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401K matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

GEICO Braintree is hiring Spanish-speaking Office Representatives to deliver best-in-class customer service for existing policyholders in a fast-paced office setting in Braintree, MA. You will learn and use web-based software, educate clients on GEICO products, and support the sales team with follow-up calls and emails.

The role offers opportunities for licensing, paid training, and the potential for advancement within a nationally recognized brand and extensive product lines.

Qualifications

• Prior success in a Client Service Representative role or similar.
• Experience in hospitality industries a plus.
• Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn.
• High-energy personality and a love for working with people.
• A detail-oriented and highly thorough approach to work.
• An ability to manage challenging customer interaction situations.
• Strong computer and software skills.
• Punctuality.

Responsibilities

• Provide best-in-class service and support to existing policyholders.
• Explain various aspects of Auto, Home, Renters, and other product lines.
• Educate clients on GEICO’s full line of insurance products.
• Manage a large database of customers in our CRM platform.
• Identify cross-selling opportunities during retention calls.
• Help the sales team contact customers via phone and email on a daily basis.
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday.

Skills

Client service mindset

Learn quickly

Honesty & integrity

Positive attitude

High-energy personality

Detail-oriented

Customer interaction handling

Strong computer skills

Punctuality

Tools

CRM software

MS Office

Job description

GEICO Braintree is hiring Spanish-speaking Office Representatives to deliver best-in-class customer service for existing policyholders in a fast-paced office setting in Braintree, MA. You will learn and use web-based software, educate clients on GEICO products, and support the sales team with follow-up calls and emails.

The role offers opportunities for licensing, paid training, and the potential for advancement within a nationally recognized brand and extensive product lines.