Customer Service Representative

Eric Vaden/GEICO Exclusive Agency; Braintree (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

GEICO Braintree is hiring dedicated, experienced Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you!

As part of our team, you’ll help policyholders with auto, home, renters, and other products, manage a CRM, and explore cross-selling opportunities. This office-based role requires strong computer skills, quick learning, and a readiness to

Qualifications

• Spanish fluency required.
• Previous client service experience preferred.
• Ability to learn quickly in a fast-paced environment.
• Strong computer and software skills.

Responsibilities

• Provide best-in-class service and support to existing policyholders.
• Explain various aspects of Auto, Home, Renters, and other product lines.
• Educate clients on GEICO’s full line of insurance products.
• Manage a large database of customers in our CRM platform.
• Identify cross-selling opportunities during retention calls.
• Help the sales team contact customers via phone and email on a daily basis.
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday.

Skills

Spanish fluency

Customer service experience

Strong communication

Web-based software proficiency

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

GEICO Braintree is Hiring!

We are looking for dedicated, experienced, and Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must.

GEICO Braintree is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines.

This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam!

The qualified candidate MUST HAVE:

• A strong work ethic
• The ability to learn quickly
• The desire to be in a fast-paced high-energy environment
• Independent time management skills
• Pride in exceeding expectations
• Commitment to the team and helping others
• Candidates must be local (this is an office-based position) and have reliable transportation (car)
• US Resident or Citizen status (we do not offer work visas at this time)

Responsibilities:

• Provide best-in-class service and support to existing policyholders
• Explain various aspects of Auto, Home, Renters, and other product lines
• Educate clients on GEICO’s full line of insurance products
• Manage a large database of customers in our CRM platform
• Identify cross-selling opportunities during retention calls
• Help the sales team contact customers via phone and email on a daily basis
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday

Desired Skills & Experience:

• Spanish fluency
• Prior success in a Client Service Representative role or similar
• Experience in hospitality industries a plus
• Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn
• High-energy personality and a love for working with people
• A detail-oriented and highly thorough approach to work
• An ability to manage challenging customer interaction situations
• Strong computer and software skills
• Punctuality

What we provide:

• Long-term opportunity to grow with an established company
• Mentorship from experienced agents, dedicated to your success
• Outstanding service & sales training that can propel your career in many directions
• Professional office setting with a fun and supportive group of colleagues
• Continuous Team-based activities to learn and grow with your peers
• High earning potential
• Medical, Dental, and Vision insurance
• 401K with company match
• Paid time off