Bilingual Insurance Office Receptionist

Integrity; Coral Gables (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Copeland Insurance Group is seeking an administrative assistant to support our team of insurance agents in Coral Gables, FL. The role involves handling customer inquiries, managing databases, and assisting with reports and daily operations.

Ideal candidates are bilingual in Spanish and English, with strong communication skills and a customer-service mindset. The position emphasizes accuracy, confidentiality, and professional interaction with clients, agents, carriers, and coworkers.

Qualifications

• Bilingual Spanish and English required for daily communications.
• Strong customer service and professional communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and confidentiality in handling client data.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook).
• Previous administrative support experience preferred.

Responsibilities

• Provide administrative support to our team of insurance agents.
• Handle customer inquiries and direct them appropriately.
• Answer and direct calls on a multi-line phone system.
• Manage client databases and update information as needed.
• Assist with preparation of reports and documents.
• Provide excellent customer service and professional written/oral communication.
• Support day-to-day office operations and team needs.
• Identify, troubleshoot, and resolve operational issues quickly.

Skills

Bilingual Spanish/English

Excellent customer service

Phone support

Data entry

Professional communication

Teamwork

Tools

Microsoft Office

Excel

Job description

Copeland Insurance Group is seeking an administrative assistant to support our team of insurance agents in Coral Gables, FL. The role involves handling customer inquiries, managing databases, and assisting with reports and daily operations.

Ideal candidates are bilingual in Spanish and English, with strong communication skills and a customer-service mindset. The position emphasizes accuracy, confidentiality, and professional interaction with clients, agents, carriers, and coworkers.