Receptionist (Bilingual)

Integrity; Coral Gables (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Copeland Insurance Group is seeking an administrative assistant to support our team of insurance agents in Coral Gables, FL. The role involves handling customer inquiries, managing databases, and assisting with reports and daily operations.

Ideal candidates are bilingual in Spanish and English, with strong communication skills and a customer-service mindset. The position emphasizes accuracy, confidentiality, and professional interaction with clients, agents, carriers, and coworkers.

Qualifications

• Bilingual Spanish and English required for daily communications.
• Strong customer service and professional communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and confidentiality in handling client data.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook).
• Previous administrative support experience preferred.

Responsibilities

• Provide administrative support to our team of insurance agents.
• Handle customer inquiries and direct them appropriately.
• Answer and direct calls on a multi-line phone system.
• Manage client databases and update information as needed.
• Assist with preparation of reports and documents.
• Provide excellent customer service and professional written/oral communication.
• Support day-to-day office operations and team needs.
• Identify, troubleshoot, and resolve operational issues quickly.

Skills

Bilingual Spanish/English

Excellent customer service

Phone support

Data entry

Professional communication

Teamwork

Tools

Microsoft Office

Excel

Job description

About Copeland Insurance Group

Copeland Insurance Group has been serving Americans from their headquarters in Longview, Texas since 1964. Their personal, service-driven approach has earned this company a place among the top businesses in the industry. For over half of a century, Copeland Insurance Group has provided a variety of different coverage options to thousands of people across America. Copeland Insurance Group is a proud member of the Integrity Family of Companies.

About Copeland Insurance Group

Copeland Insurance Group has been serving Americans from their headquarters in Longview, Texas since 1964. Their personal, service-driven approach has earned this company a place among the top businesses in the industry. For over half of a century, Copeland Insurance Group has provided a variety of different coverage options to thousands of people across America. Copeland Insurance Group is a proud member of the Integrity Family of Companies.

Job Summary

You will provide administrative support to our team of insurance agents, handle customer inquiries directing them appropriately, & perform other administrative tasks for our Coral Gables FL office.

Primary Responsibilities

• Fully bilingual in Spanish and English, proficient in both verbal and written communication is a plus.
• Answer & direct calls on a fast-paced multi-line phone system.
• Manage client databases & update client information accordingly.
• Assist with preparation of reports & documents.
• Provide excellent customer service.
• Communicate effectively and professionally in person, over the phone, and in writing with customers, agents, carriers, supervisors, & co-workers.
• Provide support to agents & team in the day-to-day operations of the business.
• Identify, troubleshoot, and resolve operational issues quickly.

Primary Skills & Requirements

• Self-motivated
• Critical thinking
• Flexibility to adapt to changing business operations
• Excellent customer service skills
• Excellent interpersonal skills
• Demonstrated excellent oral and written communication skills
• Ability to represent the company in a professional and positive manner
• Ability to multi-task and operate in a fast-paced environment
• Ability to work independently and as part of a team
• Strong organizational skills
• Proficiency with Microsoft Office, Excel
• Willingness to expand knowledge, learn new skills & take on new tasks
• High attention to detail, accuracy & confidentiality
• Bi-lingual a plus

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.