Bilingual Insurance Customer Advocate (Spanish/English)

Farmers Insurance Group; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Mon-Fri Schedule

Job summary

Ironwood Insurance Agency, a Farmers Insurance agency in San Jose, is seeking a bilingual Spanish/English Customer Service Representative. Paid training and help with obtaining a P&C license are provided, with a path to becoming a licensed producer.

You will assist clients in Spanish and English by phone, email, and in person, handle policy changes and renewals, and gather information for new quotes while keeping client records accurate in our systems.

Qualifications

• Fluent in Spanish and English (required).
• Customer service experience preferred.
• Comfortable with computers, phones, and multitasking.

Responsibilities

• Help clients in Spanish and English by phone, email, and in person.
• Handle policy changes, billing questions, and renewals.
• Gather information for new quotes and pass warm leads to producers.
• Keep client records accurate in our systems.

Skills

Bilingual Spanish/English

Customer service

Computer literacy

Tools

CRM software

Job description

Ironwood Insurance Agency, a Farmers Insurance agency in San Jose, is seeking a bilingual Spanish/English Customer Service Representative. Paid training and help with obtaining a P&C license are provided, with a path to becoming a licensed producer.

You will assist clients in Spanish and English by phone, email, and in person, handle policy changes and renewals, and gather information for new quotes while keeping client records accurate in our systems.