Bilingual Insurance CSR — English/Spanish

Chad Peterson - State Farm Agency; Las Cruces (NM); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

$40,000 - $42,000 annual salary | addl

Full-time, in-office position

Paid time off

Training and professional development

Opportunity for advancement

Customer-focused team environment

Bilingual English/Spanish work enviro

Job summary

Chad Peterson - State Farm Agency in Las Cruces, NM is seeking a friendly, professional Bilingual Customer Service Representative to support existing customers with their insurance policies. The role requires fluent English and Spanish, excellent communication skills, and a customer-focused mindset.

This is a full-time, in-office position with opportunities for bonuses, paid time off, training and advancement within the agency.

Qualifications

• Bilingual in English and Spanish is required.
• Property and Casualty Insurance licensing must be obtainable.
• Previous customer service experience is preferred.

Responsibilities

• Provide friendly, professional customer service to State Farm customers.
• Communicate with customers fluent in English and Spanish.
• Answer calls, emails, and in-person inquiries.
• Assist with policy questions, changes and payments.
• Help customers understand coverage and options.
• Maintain accurate customer information and records.
• Follow up to ensure questions are resolved.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Problem solving

Customer-focused

Attention to detail

Organization

Multi-tasking

Learn insurance products

Education

Property and Casualty Insurance licensing – must obtain

Tools

Computers

Email systems

Customer service software

Job description

Chad Peterson - State Farm Agency in Las Cruces, NM is seeking a friendly, professional Bilingual Customer Service Representative to support existing customers with their insurance policies. The role requires fluent English and Spanish, excellent communication skills, and a customer-focused mindset.

This is a full-time, in-office position with opportunities for bonuses, paid time off, training and advancement within the agency.