CSR Bilingual (Spanish) (copy)

The Juris Agency; Saint Peter (MN); Hybrid; USD 25,000 - 45,000; Part time

Benefits offered by this job

Work from Home

Health Insurance

Life Insurance

Paid Time Off (PTO)

Hands on Training

Flexible Schedule

Mon-Fri Schedule

Job summary

Obregon Agency in Saint Peter, MN is seeking a bilingual Customer Service Representative fluent in English and Spanish to be the face of our client experience and support policy questions. You will handle calls and emails, assist with policy changes and renewals, identify cross-sell opportunities, and maintain precise records in our agency system.

This role offers a hybrid schedule, paid training, benefits including health and life insurance, PTO, and a path toward professional growth.

Qualifications

• Bilingual proficiency in English and Spanish, written and verbal.
• Strong computer literacy and ability to learn new software quickly.
• Excellent time management and multitasking in fast-paced environments.
• Ability to obtain or hold a Property & Casualty license.

Responsibilities

• Handle incoming calls and emails, providing policy information and resolving inquiries in English and Spanish.
• Assist clients with policy changes, renewals, and contingencies to ensure seamless coverage.
• Identify opportunities to cross-sell or upsell products based on client needs.
• Maintain detailed and accurate records of all customer interactions in the agency system.
• Develop and maintain strong relationships with clients to enhance retention and satisfaction.

Skills

Bilingual EN/ES

Microsoft Office

Time management

Customer communication

Insurance licensing

Tools

Agency software

Job description

Join our team as a Bilingual Customer Service Representative! We are looking for a motivated, fluent English and Spanish-speaking professional to join our Saint Peter agency. In this role, you will be the face of our customer experience, helping clients navigate their insurance needs with ease and clarity.

You’ll do more than just answer phones; you’ll be a problem-solver who resolves policy contingencies, identifies opportunities to protect our clients through cross-selling, and builds lasting relationships within our community. If you are a detail-oriented communicator who thrives in a fast-paced environment, we want to hear from you!

Salary Range: $25,000.00 - $45,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Life Insurance

Work from Home

Health Insurance

Hands on Training

Paid Time Off (PTO)

Requirements

Bilingual Proficiency: Must be fully fluent in both English and Spanish (written and verbal).

Technical Skills: Strong computer literacy, including experience with Microsoft Office and the ability to learn new software quickly.

Organizational Skills: Exceptional time management and the ability to multitask in a fast-paced environment.

Communication: Excellent interpersonal skills with a "customer-first" mentality.

Licensing: Ability to obtain or currently hold a Property & Casualty insurance license.

Responsibilities

Customer Support: Handle incoming calls and emails, providing accurate policy information and resolving customer inquiries in both English and Spanish.

Policy Management: Assist clients with policy changes, renewals, and contingency resolutions to ensure seamless coverage.

Sales Support: Identify opportunities to cross-sell or up-sell products based on individual client needs.

Documentation: Maintain detailed and accurate records of all customer interactions and transactions in the agency management system.

Relationship Building: Develop and maintain strong relationships with clients to enhance retention and satisfaction.

Remote Type: Hybrid Remote

Job Type: Part-Time

Job Category: Customer Service Representative

Location: Saint Peter,MN,56082,US

About Us

Obregon Agency is a dynamic and professional force in the insurance industry. We're energetically committed to protecting futures and empowering our team to thrive. Join us to make a significant impact in a collaborative, fast-paced environment where expertise meets passion.

Why Join Us

At Obregon Agency, we redefine the insurance experience with unmatched dedication and energy. Our mission is to provide personalized coverage solutions that empower our clients and safeguard what matters most. We foster a dynamic culture that values innovation, collaboration, and professional growth. Join our passionate team, where your contributions drive success and you’ll thrive in a supportive environment. Choose Obregon Agency—where your career takes flight in the ever-evolving world of insurance!

Phone* This phone number may be used by the hiring team to keep you informed about the application process.

Resume Browse Supported Files: doc, docx, pdf, txt, odt

Are you authorized to work in the United States?*
Yes
No

Are you fully fluent in both written and verbal English and Spanish?*
Yes
No

Do you have strong computer literacy, including experience with Microsoft Office?*
Yes
No

Can you effectively manage your time and multitask in a fast-paced environment?*
Yes
No

Do you possess or can you obtain a Property & Casualty insurance license?*
Yes
No